BUG: Power Process Switch off from the Charger when opening Reforged!

PTR Discussion and Bug Report
1

Hello, after several updates reinstalls, restart laptop I’ve discovered that every time I load Warcraft III: Reforged on Reforged graphics 1920 x 1080 144Hz, my charger is instantly not recharging my laptop battery. I also checked several different power outputs but it’s not a hardware or electric issue. For some reason it just turn off the charging process and I left with the remaining battery percentage.

That was after latest updates. No other blizzard game causing this problem. How should I fix it?

Specs:

         Machine name: DESKTOP-GJ1QU5F
           Machine Id: {091C68A9-6493-40DF-95A7-A527243F4026}
     Operating System: Windows 10 Home 64-bit (10.0, Build 19041) (19041.vb_release.191206-1406)
             Language: English (Regional Setting: English)
  System Manufacturer: Acer            
         System Model: Predator PH315-52
                 BIOS: V1.04 (type: UEFI)
            Processor: Intel(R) Core(TM) i7-9750H CPU @ 2.60GHz (12 CPUs), ~2.6GHz
               Memory: 32768MB RAM
  Available OS Memory: 32616MB RAM
            Page File: 6986MB used, 30492MB available
          Windows Dir: C:\WINDOWS
      DirectX Version: DirectX 12
  DX Setup Parameters: Not found
     User DPI Setting: 96 DPI (100 percent)
   System DPI Setting: 120 DPI (125 percent)
      DWM DPI Scaling: UnKnown
             Miracast: Available, with HDCP

Microsoft Graphics Hybrid: Supported
DirectX Database Version: 1.1.7
DxDiag Version: 10.00.19041.0546 64bit Unicode

Display Devices

       Card name: Intel(R) UHD Graphics 630
    Manufacturer: Intel Corporation
       Chip type: Intel(R) UHD Graphics Family
        DAC type: Internal
     Device Type: Full Device (POST)
      Device Key: Enum\PCI\VEN_8086&DEV_3E9B&SUBSYS_13431025&REV_00
   Device Status: 0180200A [DN_DRIVER_LOADED|DN_STARTED|DN_DISABLEABLE|DN_NT_ENUMERATOR|DN_NT_DRIVER]

Device Problem Code: No Problem
Driver Problem Code: Unknown
Display Memory: 16435 MB
Dedicated Memory: 128 MB
Shared Memory: 16307 MB
Current Mode: 1920 x 1080 (32 bit) (144Hz)
HDR Support: Not Supported
Display Topology: Internal
Display Color Space: DXGI_COLOR_SPACE_RGB_FULL_G22_NONE_P709
Color Primaries: Red(0.639648,0.329102), Green(0.299805,0.599609), Blue(0.149414,0.059570), White Point(0.312500,0.328125)
Display Luminance: Min Luminance = 0.500000, Max Luminance = 270.000000, MaxFullFrameLuminance = 270.000000
Monitor Name: Generic PnP Monitor
Monitor Model: unknown
Monitor Id: BOE082A
Native Mode: 1920 x 1080§ (143.999Hz)
Output Type: Internal
Monitor Capabilities: HDR Not Supported
Display Pixel Format: DISPLAYCONFIG_PIXELFORMAT_32BPP
Advanced Color: Not Supported
Driver Name: C:\Windows\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_a446f8448ecf881c\igdumdim64.dll,C:\Windows\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_a446f8448ecf881c\igd10iumd64.dll,C:\Windows\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_a446f8448ecf881c\igd10iumd64.dll,C:\Windows\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_a446f8448ecf881c\igd12umd64.dll
Driver File Version: 25.20.0100.6617 (English)
Driver Version: 25.20.100.6617
DDI Version: 12
Feature Levels: 12_1,12_0,11_1,11_0,10_1,10_0,9_3,9_2,9_1
Driver Model: WDDM 2.5
Hardware Scheduling: Supported:False Enabled:False
Graphics Preemption: Triangle
Compute Preemption: Thread
Miracast: Supported
Detachable GPU: No
Hybrid Graphics GPU: Integrated

NVIDIA GEFORCE RTX 2060

I’m pretty sure that laptop is capable of running Warcraft III: Reforged but for somewhat reason it just causing this bug…

2

Try to enable V-sync in-game.

Are power settings, set on maximum performance?

3

After several things the switch off is still happening. I don’t know what to do anymore. Unplayable

4

Try disable onboard GPU. You can do this under Device Manager ‘‘graphics card’’ right-click the intel one and disable it.

It’s a bit hard to help without knowing what you already have done, feel free to specify what settings you tried

5

Well updated all drivers and perform several reinstalls with cleaning registry. I did what you said but all of my games are laggy and unplayable including Reforged. All drivers are updated but it doesn’t solve the problem. My only guess is when in Reforged mode power consuming exceed the charger capabilities. Then It goes with high temperature and the power is automatically switch off preventing laptop to burn out. Several months I said world editor.exe was causing huge overheating

6

Ye I totally agree, was my theory as well, I’m sorry my suggestion didn’t help. The only thing left I can think of is turning down max fps to 60 on the menu. That way it will limit GPU performance and just may make it so the system doesn’t go into protective mode.

You can always post in Technical Support they might have some other insight that will help.

7

So you think limit the Minimum and the Maximum FPS to 60 could help?

8

I do. although it worked on my system, it doesn’t guarantee it will work for you.
But I don’t see anything negative in trying it.

1 Like
9

Still not fixed, but I can play on Classic graphics without losing power charging function.

10

i have encountered this issue before. it is caused by the game requiring more power than the charger provides. you need a better charger.

1 Like
11

No I don’t because every new game works fine it’s just reforged causing power issues

12

warcraft 3 reforged also have an unusual power requirement. it might push your ram beyond what your charger can supply, along with the power use of your cpu and gpu. warcraft 3 reforged often requires above 4 gigabytes of ram in HD mode. you could try SD mode.

1 Like
13

have you read my first post? I have 32 GB of RAM. 6 core Intel i7-9750H up to 4,5GHz with turbo and every game I can play on maximum graphics without lags or power overheating. It’s just reforged graphics causing this.

14

then maybe it is the turbo that causes your pc to use more power. you can however reduce your cpu`s power consumption through power settings. you could start by reducing it to 90% and see if that helps. it it does not, you can keep decreasing. warcraft 3 reforged is extremely power hungry.

1 Like
15

Advice: buy another Laptop !
And send this bug to ACER - with charging problems !
My internet also disconnects every day at 23:59 (for 2 min) so I am kicked out from every game; but I am not asking help here for this !

Edited for Language by the Moderation Team.
Forum Code of Conduct - Blizzard Support

16

W3 isn’t an optimized game at all. It can draw more power than most modern games despite looking simplistic even with reforged graphics. The charger goes in protection mode because it draws too much current. When that happened to me (not directly related to W3) I just bought another power adapter with the same voltage, more current and the same plug (obviously) and the problem solved. Nowadays laptops are sold with underpowered adapters, not sure why.

17

laptops is likely sold with underpowered adapters to cut costs. that is my theory anyway.