Howdy!
For this issue, if third party conflicts are not causing the problem. We recommend double-checking your Operating System and drivers are up too date. We offer support on how to do this Here.
Please also check that your system meets the requirements for the game listed Here.
If the issue continues please post up your Dxdiag for us to review. Copy the dxdiag contents into your reply, highlight the text then select the code block icon </>. This action will help us review the information faster.