User profile gone every time the game loads

Greetings, I used to have the error where StarCraft wouldn’t launch because the cloud saving thing so I went through the steps to disable the StarCraft cloud folder saving. Last few days since that everything was fine shut the game / pc down, sleep wake up restart the next day no problem,

but the last couple days when I load the game my user profile is gone, goes through authenticating, downloading settings, and boom no user profile, after a few restarts of the game/ blizzard app yesterday my profile was there, same with the 19th, today I’ve currently restarted both the game and app about 7 times, and stopped the downloading after authenticating a couple times and so far nothing no user profile it’s just gone.

How does one not lose their saves? this is the 4th time now I’ll have to restart the campaign.

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