I can't receive battle tag friend request

I tried to add my friend in same gate and region but i can’t still add friend request. he also tried to add me. i didn’t receive any request from battle.net app. why can’t i receive any request. why only it happens my account?

maybe you have it shut down in your battlnet settings … Best way to add people is to look for people you played with under “recently played” or just ingame under friends add and than it shows all people you played recently and you can click to add them …

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