I can not start the game

6151B62D-77C2-4369-8A53-4A389EB5
error code
I can not start the game

https://wdfiles.ru/f96d

It happens sometimes. Try to buy a new copy of the game.

Alternately, don’t do that, because that’s not a fix for a crash. You shouldn’t need to spend more money for the game to fix a crash error.

Instead, I noticed that your intel graphics driver looks to be a bit old. If you’re on a laptop, your PC uses the intel card first, then sends the data to your dedicated graphics card. Update your intel driver and see if it fixes things.

If you’re still having trouble after this troubleshooting, please generate a text copy of your DxDiag using these instructions. Once you have that made, open the file. Copy the code below, then copy/paste everything from that DXDiag file between the rows of tilde (~) marks where it says “DXDiag goes here.”

~~~~
DXDiag goes here
~~~~

If the file’s too large to submit, you can upload it to a file hosting site like pastebin and post the link in the code above instead.

1 Like
https://wdfiles.ru/f96d

Cakypa,

I apologize for the delay. I didn’t notice that you had replied to me earlier. I looked at your files just now and it seems that your intel graphics drivers are still very far out of date. They’re from back in 2018. This is the driver you want to use. If you get errors installing this, please contact HP for help installing it. Once you do this I think it should fix your launch issues.