What we can do is bring the devs’ attention on it. Upvote, comment, the bigger it becomes, the more likely we’ll catch their eye.
And yeah, typically smurfs would either answer by “L2P noob”, or “are you crying ?”, when it’s not straight up insults right off the bat.
It can take as long as they want if they freelose (which is the only problematic type of smurfs). I’ve linked a thread that explains it in detail.