I’m playing on Xbox one X with an elite controller. Have confirmed there’s nothing wrong with my controller, the x button and paddle both work in other games. Fsr it wont work in overwatch 2. No reloading and no changing characters. All of my button prompts for X have disappeared. Even from the main menu. I can still bind actions to X, but when I hit X nothing happens. And infact I get the beep that usually indicates an ability is not ready. The only way I can even play the game currently is training.
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Did you ever get a resolution by chance? Same situation- X prompt not reloading or switching heros.
I did recently add a third paddle on the right hand side of Elite 2. And configured that paddle that is typically Y button, to the X button. Not sure if you did something similar, but I tried everything, troubleshooting back to the old controls- no luck.
Able to configure reload prompt to other buttons/bumpers, but would like it to be X button.
Nintendo Switch X button not working