Just curious, why does Blizzard ask specifically for WinMTR and not Pingplotter results?
I looked at Pingplotter, and it appears to be not a free GPU software. WinMTR is a free to download and use and provides all of the necessary information for Blizzard Tech Agents and MVPs like myself to give the necessary recommendations on potential connection route issues.
That being said, if you can export and paste PingPlotter results, we’ll try to provide recommendations based on the data provided.
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Awesome. Thank you for that. Pingplotter does have a free version with limited features but it will still give the information expected. I have a couple to post but I can see where WinMTR has easier ways to share it neatly in text. Can I share a link to imgur to show the Pingplotter results?
Yes you can, if you do not have image posting privilages yet (which you probably don’t since you only have 6 posts), you can post a link for us to copy and paste by using the tick marks on each end:
`www.yoururl.com/link.jpg`makes www.yoururl.com/link.jpg
Great, so the reason I’m trying to use Pingplotter is that its results don’t always match what I see with WinMTR (I’m guessing different paths taken, BGP, AS, etc) so here you go:
https://imgur.com/a/OqBjGBT
Three results, what do you think?
Now to clarify, what exactly is your symptoms (high latency, disconnections)? From what I can tell the test is connecting normally, appears to be an average speed presuming you live in Florida.
I usually have 80ms games (I’m in the Caribbean), but since January I’ve been seeing up to 120+ and then up to 200ms. Even now, I’ll join a game and it’ll jump to around 200ms and then eventually trickle down. Example, I play Tracer or Sombra, and I blink or translocate in good time but the other player still gets me, like I’ve been pulled back by mccree or brig stuns. Widow duels are like they’re sitting beside the Blizzard server and I’m on Mars.
Long story short, I’m lagging intermittently which is why I needed to use these tools to catch it. What about those 100+ Max values in the results? Those seen to be in Blizzard’s AS.
I only focus on the averages for the most part. Internet connections do have momentary spikes (all connections do this) so unless the Average also has an increase, increased “worst” ping rates are not often a reliable indicator something is going wrong.
I would note that your connection location is not exactly going to be the most optimal place to play Overwatch as your closest server is going to be Chicago. Honestly I can’t say there is anything wrong with the reports you have shared. You might try using a VPN service to provide a more dedicated connection line which may help. Note that Blizzard Support officially can’t help troubleshoot any potential issues if you use a VPN (but it is not against any rules to use a VPN), but in your case it might be the best option to see if you can get a more faster ping rate. I personally recommend ExpressVPN myself.
I see, ok. I’ll keep an eye out for the averages. I’m used to a less than ideal connection given where I live. The issue arises when that already delayed connection gets worse. Thank you for the feedback and suggestion.