Insulting is not good and anyone who insults the dev team should be ashamed.
That being said, the devs aren’t inoocent in all this.
People aren’t just toxic for no reason (some are), bad balance and poor dev choices, lack of lore, no roadmap, lack of content in general (skins don’t really count) the list goes on.
People get restless, start getting desperate.
Toxicity is not good, but the devs need to step things up. Right now the only thing we know is coming is the Halloween event, and we don’t even know if it will be that good, after the summer game event and all.
So of course people are mad, balance is still up in he air, characters still aren’t viable, and answers aren’t anywhere to be found.
We are in this period where nothing is happening and everyone just wonders what blizzard is actually doing.
Instead of maybe teasing some massive content expansion, or big update that will change the way we play, we are left here thinking nothing will change and we are just going to get repeat events forever.
It’s both parties fault, not just the fan base.
(And it’s not all toxic here, a lot of people give constructive feedback that the devs should listen to, yet don’t)