When will this bug be fixed?

[BoxHeadDude-2359]

out of nowhere my screen gets all black. i lost few games bc of it pls fix its unplayable

[Nicole-1893]

@BoxHeadDude-2359

out of nowhere my screen gets all black. i lost few games bc of it pls fix its unplayable

This sounds like a tech support issue, not a bug. Please check this to see if it relates to your issue:

Known Technical Support Issues - Updated Oct 13, 2021

Black Screen Crashes Due to Razer Chroma Software We’ve received a number of recent reports of crashes with recent builds of Razer Chroma SDK. Razer has been working on the problem for a while, and it appears to have been fixed with Razer Synapse 3. Below are steps to resolve the issue. Attach your Chroma compatible device and install Razer Synapse 3. If you no longer have your Chroma device, follow the manual installation steps below and Contact Razer if this does not work. If you still have…