Capturing the fantasy of these heroes is very important to the developers. Each hero is supposed to be an experience that makes you feel like the hero you are playing. This was a big motivator for Hanzo’s rework now on the PTR. It’s not just that Scatter was broken or unfun, but it didn’t make players feel like they were playing as or fighting against a ninja assassin or expert archer.
I’m curious; what is Ana’s fantasy? What is the character she is supposed to embody in her gameplay?
Based on the comics and backstory of Ana, “Watchful Eye” is what I imagine the intention was. A distant healer who bails her allies out of trouble with intense healing, covering them while they move through dangerous territory. However, Ana doesn’t fulfill this fantasy. All of her abilities are most effective when she is in close-range to their targets due to travel time. Further, she has virtually no self-defense, so being that watchful eye in the backline only makes her vulnerable to being dove upon. She needs a bodyguard to keep her alive, when the fantasy is supposed to be that she is the one protecting her team.
“Sniper who heals” makes sense, but Ana doesn’t really fulfill that fantasy, either. She’s a healer first, sniper second. She can’t really win a fair fight with anybody or secure kills on enemies who are being healed.
“Alchemist” was the inspiration for her kit that Ana’s character was later given, but that also isn’t a good fit. The alchemist trope involves all kinds of, but Ana’s only “potion” is on a long cooldown, and she is forced to use it on herself more often than not. She isn’t hurling flasks everywhere or liberally applying debuffs. She’s far from an alchemist.
What is Ana’s identity? What role is she supposed to fill in the roster? What is she supposed to be better at than anybody else? Moira has better healing. Mercy has better utility. Zenyatta has a better debuff and sniping power. Brigitte has better CC. Ana is second-best at a lot of things, but not really the best at anything, yet she isn’t well-rounded either. She has glaring weaknesses that her team needs to shore up in order to get value out of her, but the reward for that dedication is comparable to running Moira or Mercy without all the fuss.
I really think Ana needs a balance pass, something to make her role clear and help capture the fantasy of playing her. As it is, you just get jumped on, and have to use your playmaking tools to attempt to save yourself. She doesn’t feel powerful or useful when the enemy Winston can hit one button and cut Ana off from the people she’s trying to protect, or when she lands every single ability to try to keep herself alive, but still dies.