Voice Chat not working

[Figure-11436]

I can not hear voice chat I can text in chat and communicate but my vc won’t work. My mic can’t unmute. Any one know how to fix.

[Kershew]

This issue can be due to connection restrictions, client corruption, software conflicts or permission issues.

Try doing an extended power cycle on your system. Turn off all devices including the modem. Wait 30 minutes, turn on the modem, wait 5 minutes, turn on any network devices, wait 2 minutes, turn on your computer and try the game.

You can try switching your DNS settings to use a free public DNS server instead of your ISPs Server.

We do not have individual steps for specific modems or routers so if you need assistance accessing or updating the devices, contact the device maker/provider.

Sometimes firewall or routing software/hardware will have some advanced settings to prioritize and manage types of network traffic. Normally that is not an issue but we have seen situations where it can interfere with the delivery of the data for our games/voice chat.

Let’s try turning off these features:

QoS
SIP ALG
RoG (ASUS Routers Only)
Security firewalls (Some ISP provided modems)

Not all devices will have these options and the steps for turning these functions off will be different depending on the make/model/software version of the devices and programs involved. If necessary look at the documentation for your security and routing products to find out how to turn these options off.

In some cases there is a corrupt or misconfigured setting within the router or modem. We cannot say what that might be offhand but the easiest way to resolve these conflicts would be to factory reset the router and/or modem.

You may need to look up your specific model for the steps on how to do this and in some rare cases you may need to have this done by the ISP. Feel free to reach out to them for assistance if necessary.

Let’s reset the in game user options:

1. Right click Windows Start
2. Open File Explorer
3. Open Documents
4. Delete the Overwatch folder and empty the Recycle Bin.

(This will delete any unsaved/saved highlights so if you wish to preserve those, save and then move them from the videos folder before deleting the OW folder.)

On occasion the settings for microphone permissions can be altered or corrupted. These are Windows based permissions and the easiest way to rule out an issue is to toggle them off and back on:

Press your Windows key or activate Cortana
Type then select ‘Settings’
Go to ‘Privacy’
Select ‘Microphone’ on left hand side
Toggle ‘Allow apps to access your microphone’ off and back on

Make sure both the recording and playback devices you are using are set to Default Device in windows. You can check this by:

1. Right clicking on the sound icon on your taskbar
2. Choosing sound settings and maximizing the windows
3. Choosing sound control panel
4. Choosing recording (and then repeat with playback) devices, selecting the device in the list and pressing the set default button below the list.

Once that is done go through and disable every device except the ones we will be using for testing in the client. Click on the device on the list, then right click. Choose Disable.

We will want to disable any enhancements, exclusive modes and volume reduction settings that might be active.

These options are found under the properties of the affected devices. Select the device, click properties and then switch to the Advanced, Enhancement and Communication tabs to make the necessary changes.

Disable Volume reduction:

1. Hit Windows key and type sound.
2. Go to the Sound options.
3. Click the Communications tab.
4. For the setting “When Windows detects communications activity”, set it to “Do nothing”.

Check the application specific volume settings both within the application’s options and in Window’s sound mixer options to make sure your microphone or headset is not muted for the app in question. You will need to have the affected application running, tab out, open the volume mixer via the sound icon on your windows taskbar, and scroll to the right through the various volume controls.

Try running your system in selective startup mode.

Create a new administrator account.

Once the account is created, shut down the computer, wait 60 seconds, restart, log into the new profile and try the app/client.