Hi there sometimes when I load up in the game and join my friends group my voice chat just doesn’t turn on. Both team and group voice chat are set to auto join and it just doesn’t join. This is also weird because most of the time it will work but at random times it just won’t.
Hey GamerYAZ13,
Have you tried any of these steps? If so, please provide the headset/mic you are using and your DxDiag:
- Press Windows Key + R.
- Type DxDiag and press Enter.
- In the DxDiag window, click Save All Information.
- Name the file “dxdiag” and click Save
- Paste the DxDiag into a new post, select and highlight everything you just pasted, and hit the “code” button (</>). That’ll make the information much more readable.
System Information
< Time of this report: 8/23/2018, 19:00:36
Machine name: SUMIYA
Machine Id: {AEA677B3-5DB5-4735-B3EB-F6C91772EBEC}
Operating System: Windows 10 Pro 64-bit (10.0, Build 15063) (15063.rs2_release.170317-1834)
Language: English (Regional Setting: English)
System Manufacturer: Gigabyte Technology Co., Ltd.
System Model: EX58-UD3R
BIOS: Award Modular BIOS v6.00PG
Processor: Intel(R) Core(TM) i7 CPU 920 @ 2.67GHz (8 CPUs), ~2.8GHz
Memory: 12288MB RAM
Available OS Memory: 12286MB RAM
Page File: 4530MB used, 16459MB available
Windows Dir: C:\WINDOWS
DirectX Version: DirectX 12
DX Setup Parameters: Not found
User DPI Setting: Using System DPI
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
Miracast: Available, with HDCP
Microsoft Graphics Hybrid: Not Supported
DxDiag Version: 10.00.15063.0000 64bit Unicode
DxDiag Previously: Crashed in system information (stage 4). Re-running DxDiag with “dontskip” command line parameter or choosing not to bypass information gathering when prompted might result in DxDiag successfully obtaining this information
DxDiag Notes
Display Tab 1: No problems found.
Sound Tab 1: No problems found.
Sound Tab 2: No problems found.
Input Tab: No problems found.>
DirectX Debug Levels
We’re missing the majority of your DXDiag, Try using a service like pastebin and then including the link with the </> tool on the post editor.
I am also having the same problem and have followed all the recommended steps; Here is my most recent OW log.
[18716] [NRM] [Game] [External(0)] [External()] [2018-08-26T03:12:57.684Z]: #= VoiceClient: ============================Startup============================
[18716] [NRM] [Game] [External(0)] [External()] [2018-08-26T03:13:02.193Z]: #= VoiceClient: + Starting devices
[18716] [NRM] [Game] [External(0)] [External()] [2018-08-26T03:13:07.717Z]: #= VoiceClient: Auto-Join Enabled Flags 0000 -> 0004
[18716] [NRM] [Game] [External(0)] [External()] [2018-08-26T03:13:07.717Z]: #= VoiceClient: Channel Enabled Flags 0000 -> 0005
[18716] [NRM] [Game] [External(0)] [External()] [2018-08-26T03:13:19.082Z]: #= VoiceClient: Channel Enabled Flags 0005 -> 0007
[18716] [NRM] [Game] [External(0)] [External()] [2018-08-26T03:13:28.629Z]: #= VoiceClient: __SetTargetActiveChannelType(UNKNOWN -> MATCH) : 3
[18716] [NRM] [Game] [External(0)] [External()] [2018-08-26T03:13:30.335Z]: #= VoiceClient: ChatSystem switching to new MATCH channel: _?__iRw==__?_
[18716] [NRM] [Game] [External(0)] [External()] [2018-08-26T03:13:30.335Z]: #= VoiceClient: + Creating MATCH channel 1750375714(3897859362)
[18716] [NRM] [Game] [External(0)] [External()] [2018-08-26T03:13:30.335Z]: #= VoiceClient: + Start requested for 895023792
[18716] [NRM] [Game] [External(0)] [External()] [2018-08-26T03:13:30.351Z]: #= VoiceClient: + Login requested for 2285615749
[18716] [NRM] [Game] [External(0)] [External()] [2018-08-26T03:13:30.405Z]: #= VoiceClient: + Active mic device changed (Unknown) -> (((Default System Device):(Default System Device)) -> (({0.0.1.00000000}.{97edfa67-e9c1-4afc-9cea-b8ea3523de16}):(Default System Device))[active : 1, default : 1, null_device : 0])
[18716] [NRM] [Game] [External(0)] [External()] [2018-08-26T03:13:30.405Z]: #= VoiceClient: + Available mic list changed to 5 devices
[18716] [NRM] [Game] [External(0)] [External()] [2018-08-26T03:13:30.405Z]: #= VoiceClient: + Found device (({0.0.1.00000000}.{97edfa67-e9c1-4afc-9cea-b8ea3523de16}):(Microphone (Corsair HS60 Surround Adapter))) [active : 0, default : 0, null_device : 0]
[18716] [NRM] [Game] [External(0)] [External()] [2018-08-26T03:13:30.405Z]: #= VoiceClient: + Found device (({0.0.1.00000000}.{a0f21f0e-635c-4608-a447-9d87030b2fce}):(Microphone Array (Realtek High Definition Audio))) [active : 0, default : 0, null_device : 0]
[18716] [NRM] [Game] [External(0)] [External()] [2018-08-26T03:13:30.405Z]: #= VoiceClient: + Found device ((Default System Device):(Default System Device)) -> (({0.0.1.00000000}.{97edfa67-e9c1-4afc-9cea-b8ea3523de16}):(Default System Device))[active : 1, default : 1, null_device : 0]
[18716] [NRM] [Game] [External(0)] [External()] [2018-08-26T03:13:30.405Z]: #= VoiceClient: + Found device ((Default Communication Device):(Default Communication Device)) [active : 0, default : 0, null_device : 0]
[18716] [NRM] [Game] [External(0)] [External()] [2018-08-26T03:13:30.405Z]: #= VoiceClient: + Found device ((No Device):(No Device)) [active : 0, default : 0, null_device : 1]
[18716] [NRM] [Game] [External(0)] [External()] [2018-08-26T03:13:30.405Z]: #= VoiceClient: + Device mic available
[18716] [NRM] [Game] [External(0)] [External()] [2018-08-26T03:13:30.421Z]: #= VoiceClient: + Active speaker device changed (Unknown) -> (((Default System Device):(Default System Device)) -> (({0.0.0.00000000}.{c2d9f93b-4ff9-4da1-9137-39bd803959ef}):(Default System Device))[active : 1, default : 1, null_device : 0])
[18716] [NRM] [Game] [External(0)] [External()] [2018-08-26T03:13:30.421Z]: #= VoiceClient: + Available speaker list changed to 5 devices
[18716] [NRM] [Game] [External(0)] [External()] [2018-08-26T03:13:30.421Z]: #= VoiceClient: + Found device (({0.0.0.00000000}.{434859b9-cb68-4873-b031-67ea3cb36371}):(Speakers (Realtek High Definition Audio))) [active : 0, default : 0, null_device : 0]
[18716] [NRM] [Game] [External(0)] [External()] [2018-08-26T03:13:30.421Z]: #= VoiceClient: + Found device (({0.0.0.00000000}.{c2d9f93b-4ff9-4da1-9137-39bd803959ef}):(Headphones (Corsair HS60 Surround Adapter))) [active : 0, default : 0, null_device : 0]
[18716] [NRM] [Game] [External(0)] [External()] [2018-08-26T03:13:30.421Z]: #= VoiceClient: + Found device ((Default System Device):(Default System Device)) -> (({0.0.0.00000000}.{c2d9f93b-4ff9-4da1-9137-39bd803959ef}):(Default System Device))[active : 1, default : 1, null_device : 0]
[18716] [NRM] [Game] [External(0)] [External()] [2018-08-26T03:13:30.421Z]: #= VoiceClient: + Found device ((Default Communication Device):(Default Communication Device)) [active : 0, default : 0, null_device : 0]
[18716] [NRM] [Game] [External(0)] [External()] [2018-08-26T03:13:30.421Z]: #= VoiceClient: + Found device ((No Device):(No Device)) [active : 0, default : 0, null_device : 1]
[18716] [NRM] [Game] [External(0)] [External()] [2018-08-26T03:13:30.421Z]: #= VoiceClient: + Device speaker available
[18716] [NRM] [Game] [External(0)] [External()] [2018-08-26T03:13:30.423Z]: #= VoiceClient: + Active mic UNMUTED
[18716] [NRM] [Game] [External(0)] [External()] [2018-08-26T03:13:30.423Z]: #= VoiceClient: + Active mic volume 83
[18716] [NRM] [Game] [External(0)] [External()] [2018-08-26T03:13:30.423Z]: #= VoiceClient: + Active speaker UNMUTED
[18716] [NRM] [Game] [External(0)] [External()] [2018-08-26T03:13:30.423Z]: #= VoiceClient: + Active speaker volume 83
[18716] [NRM] [Game] [External(0)] [External()] [2018-08-26T03:13:30.438Z]: #= VoiceClient: + Active mic device changed (Default System Device) -> ((({0.0.1.00000000}.{97edfa67-e9c1-4afc-9cea-b8ea3523de16}):(Microphone (Corsair HS60 Surround Adapter))) [active : 1, default : 0, null_device : 0])
[18716] [NRM] [Game] [External(0)] [External()] [2018-08-26T03:13:30.452Z]: #= VoiceClient: + Active speaker device changed (Default System Device) -> ((({0.0.0.00000000}.{c2d9f93b-4ff9-4da1-9137-39bd803959ef}):(Headphones (Corsair HS60 Surround Adapter))) [active : 1, default : 0, null_device : 0])
[18716] [NRM] [Game] [External(0)] [External()] [2018-08-26T03:13:30.470Z]: #= VoiceClient: + Active mic device changed ({0.0.1.00000000}.{97edfa67-e9c1-4afc-9cea-b8ea3523de16}) -> ((({0.0.1.00000000}.{97edfa67-e9c1-4afc-9cea-b8ea3523de16}):(Microphone (Corsair HS60 Surround Adapter))) [active : 1, default : 0, null_device : 0])
[18716] [NRM] [Game] [External(0)] [External()] [2018-08-26T03:13:30.486Z]: #= VoiceClient: + Active speaker volume 52
[18716] [NRM] [Game] [External(0)] [External()] [2018-08-26T03:13:30.503Z]: #= VoiceClient: + Active mic volume 50
[18716] [NRM] [Game] [External(0)] [External()] [2018-08-26T03:13:30.853Z]: #= VoiceClient: + Login credentials created for 930055688
[18716] [NRM] [Game] [External(0)] [External()] [2018-08-26T03:13:30.853Z]: #= VoiceClient: + Initiating login
[18716] [NRM] [Game] [External(0)] [External()] [2018-08-26T03:13:30.853Z]: #= VoiceClient: + Login credentials requested for 930055688
[18716] [NRM] [Game] [External(0)] [External()] [2018-08-26T03:13:30.853Z]: #= VoiceClient: + Using cached login credentials
[18716] [NRM] [Game] [External(0)] [External()] [2018-08-26T03:13:33.544Z]: #= VoiceClient: + Process added Overwatch (18716)
[18716] [NRM] [Game] [External(0)] [External()] [2018-08-26T03:13:33.544Z]: #= VoiceClient: + Login complete
[18716] [NRM] [Game] [External(0)] [External()] [2018-08-26T03:13:33.558Z]: #= VoiceClient: + Requesting join credentials for channel 1750375714(3897859362)
[18716] [NRM] [Game] [External(0)] [External()] [2018-08-26T03:13:33.574Z]: #= VoiceClient: + Active mic MUTED
[18716] [NRM] [Game] [External(0)] [External()] [2018-08-26T03:13:33.574Z]: #= VoiceClient: + Active speaker volume 100
[18716] [NRM] [Game] [External(0)] [External()] [2018-08-26T03:13:33.614Z]: #= VoiceClient: + Active mic volume 80
[18716] [NRM] [Game] [External(0)] [External()] [2018-08-26T03:13:34.103Z]: #= VoiceClient: + Voice ID 930055688 received channel credentials for channel 1750375714(2374189984@293397285)
[18716] [NRM] [Game] [External(0)] [External()] [2018-08-26T03:13:34.103Z]: #= VoiceClient: + Initiating channel join 1750375714(3897859362)
[18716] [ERR] [bnl] [External(0)] [External()] [2018-08-26T03:13:34.332Z]: BNL_Voice: [20180825T20:13:34] {3adc} ERR: text stream error | code: 400 ()
[18716] [NRM] [Game] [External(0)] [External()] [2018-08-26T03:13:35.912Z]: #= VoiceClient: Channel Enabled Flags 0007 -> 0005
[18716] [NRM] [Game] [External(0)] [External()] [2018-08-26T03:13:35.928Z]: #= VoiceClient: ChatSystem leaving TEAM channel: _?__iRw==__?_
[18716] [NRM] [Game] [External(0)] [External()] [2018-08-26T03:13:35.928Z]: #= VoiceClient: __SetTargetActiveChannelType(MATCH -> UNKNOWN) : 6
[18716] [NRM] [Game] [External(0)] [External()] [2018-08-26T03:13:35.928Z]: #= VoiceClient: + Request leave unknown channel gy9nq4GZeZpKBxgAIFziRw==
[18716] [NRM] [Game] [External(0)] [External()] [2018-08-26T03:13:37.922Z]: #= VoiceClient: Auto-Join Enabled Flags 0004 -> 0000
[18716] [NRM] [Game] [External(0)] [External()] [2018-08-26T03:13:37.922Z]: #= VoiceClient: Channel Enabled Flags 0005 -> 0000
[18716] [NRM] [Game] [External(0)] [External()] [2018-08-26T03:13:37.922Z]: #= VoiceClient: + Logout requested
[18716] [NRM] [Game] [External(0)] [External()] [2018-08-26T03:13:37.922Z]: #= VoiceClient: + Logout initiated
[18716] [NRM] [Game] [External(0)] [External()] [2018-08-26T03:13:38.057Z]: #= VoiceClient: + Shutdown initiated
[18716] [NRM] [Game] [External(0)] [External()] [2018-08-26T03:13:38.057Z]: #= VoiceClient: + Stop requested
[18716] [NRM] [Game] [External(0)] [External()] [2018-08-26T03:13:38.057Z]: #= VoiceClient: + Process removed
[18716] [NRM] [Game] [External(0)] [External()] [2018-08-26T03:13:38.057Z]: #= VoiceClient: + Logout complete
[18716] [NRM] [Game] [External(0)] [External()] [2018-08-26T03:13:38.057Z]: #= VoiceClient: + Stop initiated
[18716] [NRM] [Game] [External(0)] [External()] [2018-08-26T03:13:38.057Z]: #= VoiceClient: + Stop complete
[18716] [NRM] [Game] [External(0)] [External()] [2018-08-26T03:13:38.363Z]: #= VoiceClient: + Shutdown complete@GamerYAZ13
As Nicole had mentioned, we’re missing quite a bit of the DxDiag report and so we’ll want to try to get a new one.
@RedQueen
You look to be on a school network. This is a common issue that we see as people start getting back into school due to the security on the network. If you have the option we’d recommend testing with a different network such as a tethered mobile connection to verify the issue.
This was indeed the problem. Thank you for your help!