I can see other people in the voice chat but can not hear them. TIA for any fix to this problem
Have you tried another head set?
Checked your head set settings on your console?
If you can see the Voice Chat icons it means the game/console is picking up the data and connected properly. My best guess is that the audio is outputting from an unexpected device. I’d try disconnecting other headsets / controllers so that there’s only the one you’re using connected. This should force all audio through the one headset.
I’d also suggest a wired connection. I have seen wifi signal stability cause issues with the voice chat.