Voice Chat Issues

Posting again because no one answered my first report of the issue. I cannot hear anyone in voice chat. I can join the channels and see their nameplate icon light up when they’re talking, but there is no audio. I have not received a voice chat error message. I can hear game audio perfectly fine, with no issues. Can someone please help and address this issue?

Having the same issues and support absolutely does zero effort to address instead they ask to look into the community for help. They don’t want to do their job, what they get paid to do, and just want us to figure it out. SMH