https://us.battle.net/support/en/help/contact/1094/ticket
The one I linked above: Common Technical Issues and Solutions - #30 by Drakuloth. This link takes you to a specific reply in the thread.
For future reference: Orange = developers, blue = forum/ticket staff, green = volunteers. MVP stands for most valuable poster/player.
It truly wasn’t necessary to mention that you didn’t expect volunteers three times, as though volunteers won’t have enough knowledge/skills to assist you.
While this isn’t my job, and Blizzard didn’t officially train me, I’ve dedicated nearly 800 hours over the past three years helping resolve technical issues related to Overwatch. Nothing you’ve described is confusing to me. When I’m stumped, I can bounce ideas off the staff and learn from those moments. Plus, the staff does review the things I say to players for accuracy, as I pointed out earlier.
Please don’t underestimate people because they aren’t being paid to do a job. Genuine interest is capable of outweighing training in many fields.
I hope the ticket staff is able to offer you some insight on this issue.