It’s beneficial to be a perpetual student when you’re a CM. I am always reading new studies, new whitepapers, and listening to experts in fields like behavioral psychology and sociology. Understanding what motivates players beyond what we see on the surface is key to being effective facillitators of conversation. Plus it’s heck of interesting.
I’m somewhat familiar with Vroom-Yetton (Jago). Like many leadership philosophies, it lends itself well to community management.