Hello everyone. My brother and I have been experiencing rather bad latency spikes recently in all Overwatch game modes. We both play from the same house and usually sport a cool 60-65ms ping at all times. In the past week or two, however, we both rarely stay at our normal latency and frequently reach upwards of 300-500ms instead. Iāve scoured the forums looking for others in similar situations and hope that my issue can be fixed, or at least have some light shed on the problem so that I can go back to fighting my brother in Overwatch, not my ping!
Below is all the information I can think of to help sort this out:
- ISP: Comcast Cable Communications, LLC
- Connection Type: Wireless ā have restarted hardware and tested a wired connection: no cigar
Traceroute
Tracing route to 24.105.41.94 over a maximum of 30 hops
1 <1 ms <1 ms <1 ms 172.16.0.1
2 12 ms 12 ms 9 ms 96.120.69.85
3 12 ms 17 ms 10 ms 96.108.102.177
4 15 ms 10 ms 13 ms 162.151.190.194
5 12 ms 11 ms 12 ms 68.85.106.229
6 18 ms 15 ms 19 ms be-2-ar01.needham.ma.boston.comcast.net [68.87.147.149]
7 23 ms 24 ms 22 ms be-7015-cr02.newyork.ny.ibone.comcast.net [68.86.90.217]
8 27 ms 21 ms 21 ms be-10396-pe01.60hudson.ny.ibone.comcast.net [68.86.84.78]
9 23 ms 22 ms 23 ms 50.208.232.150
10 56 ms 65 ms 67 ms ae1-br01-eqny8.as57976.net [137.221.71.33]
11 59 ms 89 ms 85 ms et-0-0-2-br02-eqch2.as57976.net [137.221.65.8]
12 52 ms 47 ms 43 ms et-0-0-1-pe03-eqch2.as57976.net [137.221.69.57]
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.
Trace complete.
Pathping
Tracing route to 24.105.41.94 over a maximum of 30 hops
0 Arbitrator [172.16.0.20]
1 172.16.0.1
2 96.120.69.85
3 96.108.102.177
4 162.151.190.194
5 68.85.106.229
6 be-2-ar01.needham.ma.boston.comcast.net [68.87.147.149]
7 be-7015-cr02.newyork.ny.ibone.comcast.net [68.86.90.217]
8 be-10396-pe01.60hudson.ny.ibone.comcast.net [68.86.84.78]
9 50.208.232.150
10 ae1-br01-eqny8.as57976.net [137.221.71.33]
11 et-0-0-2-br02-eqch2.as57976.net [137.221.65.8]
12 et-0-0-1-pe03-eqch2.as57976.net [137.221.69.57]
13 * * *
Computing statistics for 300 seconds...
Source to Here This Node/Link
Hop RTT Lost/Sent = Pct Lost/Sent = Pct Address
0 Arbitrator [172.16.0.20]
0/ 100 = 0% |
1 0ms 0/ 100 = 0% 0/ 100 = 0% 172.16.0.1
0/ 100 = 0% |
2 13ms 0/ 100 = 0% 0/ 100 = 0% 96.120.69.85
0/ 100 = 0% |
3 12ms 0/ 100 = 0% 0/ 100 = 0% 96.108.102.177
0/ 100 = 0% |
4 12ms 0/ 100 = 0% 0/ 100 = 0% 162.151.190.194
0/ 100 = 0% |
5 14ms 0/ 100 = 0% 0/ 100 = 0% 68.85.106.229
0/ 100 = 0% |
6 32ms 0/ 100 = 0% 0/ 100 = 0% be-2-ar01.needham.ma.boston.comcast.net [68.87.147.149]
0/ 100 = 0% |
7 26ms 0/ 100 = 0% 0/ 100 = 0% be-7015-cr02.newyork.ny.ibone.comcast.net [68.86.90.217]
0/ 100 = 0% |
8 23ms 0/ 100 = 0% 0/ 100 = 0% be-10396-pe01.60hudson.ny.ibone.comcast.net [68.86.84.78]
0/ 100 = 0% |
9 45ms 0/ 100 = 0% 0/ 100 = 0% 50.208.232.150
0/ 100 = 0% |
10 47ms 0/ 100 = 0% 0/ 100 = 0% ae1-br01-eqny8.as57976.net [137.221.71.33]
0/ 100 = 0% |
11 55ms 0/ 100 = 0% 0/ 100 = 0% et-0-0-2-br02-eqch2.as57976.net [137.221.65.8]
0/ 100 = 0% |
12 48ms 0/ 100 = 0% 0/ 100 = 0% et-0-0-1-pe03-eqch2.as57976.net [137.221.69.57]
Trace complete.
WinMTR
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| 172.16.0.1 - 1 | 569 | 568 | 0 | 2 | 245 | 2 |
| 96.120.69.85 - 0 | 573 | 573 | 8 | 13 | 284 | 11 |
| 96.108.102.177 - 0 | 573 | 573 | 7 | 14 | 309 | 13 |
| 162.151.190.194 - 1 | 569 | 568 | 8 | 13 | 187 | 10 |
| 68.85.106.229 - 0 | 573 | 573 | 9 | 15 | 296 | 13 |
| be-2-ar01.needham.ma.boston.comcast.net - 0 | 573 | 573 | 13 | 21 | 311 | 20 |
|be-7015-cr02.newyork.ny.ibone.comcast.net - 0 | 573 | 573 | 19 | 26 | 319 | 22 |
|be-10396-pe01.60hudson.ny.ibone.comcast.net - 0 | 573 | 573 | 19 | 24 | 264 | 25 |
| 50.208.232.150 - 0 | 573 | 573 | 19 | 29 | 312 | 22 |
| ae1-br01-eqny8.as57976.net - 0 | 573 | 573 | 41 | 50 | 323 | 44 |
| et-0-0-2-br02-eqch2.as57976.net - 1 | 569 | 568 | 41 | 49 | 155 | 93 |
| et-0-0-1-pe03-eqch2.as57976.net - 0 | 573 | 573 | 40 | 49 | 356 | 41 |
| No response from host - 100 | 115 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 115 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 115 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 115 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 115 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 115 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 115 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 115 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 115 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 115 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 115 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 115 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 115 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 115 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 115 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 115 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 115 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 115 | 0 | 0 | 0 | 0 | 0 |
|________________________________________________|______|______|______|______|______|______|
WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider
Any and all help is greatly appreciated ā Iāll keep doing what I can to figure this headache out in the meantime. Stay safe everyone!
Edit: Grammar
Edit 2: Changed solution from Nicoleās post post to my own that included the fix I found. I still credit Nicole with the solution as I wouldnāt have figured this mess out without their help. Just wanted my findings at the top of the thread for others with similar issues looking for a solution.