EA is so far down I can’t hear the echo back.
It’s had a pretty long “in service” life. If you’re an early adopter then chances are that it’s more than paid for itself by now. As far as the game not being the same one you paid for originally - that does suck if it’s what you enjoy more. At least they didn’t pull an EA and throw the servers offline so they could push you into buying a full price rebranded copy of the same thing and call it an enhanced edition or some nonsense.
Terrible. Safe to assume they didn’t transfer any cosmetic licenses over for their issue? Customer service is really a missed opportunity for a lot of companies. They see an angry customer that’s upset about an issue they mishandled as just the cost of doing business because as long as it doesn’t affect their bottom line in a meaningful way then it’s acceptable. Customer service is usually understaffed or automated because it’s a profit margin eater that can’t easily demonstrate the impact it has on a given purchase or frequency of future purchases but it definitely impacts brand reputation.