Hello!
I started having an issue logging in with my Overwatch account on 10/10/25. When I launch the game on both Battle.net and Steam, I am presented with the message “Unexpected Server Error Occurred” in red letters. The game then prompts me to enter my login credentials. After entering my login details, the error message immediately reappears, resulting in a continuous, unresolvable login loop.
I’ve done significant research and have seen numerous threads on the forum over the past 48 hours, confirming that this is not an isolated incident.
I have tried the following troubleshoot steps to try and rectify this issue:
- Restarted PC & Modem/Router
- Scan & Repaired Overwatch on Battlenet
- Uninstalled and reinstalled Overwatch on Battlenet
- Uninstalled and reinstalled Overwatch on Steam
- Reset network connections on PC
- Flushed DNS cache
- Updated graphic drivers, operating system & motherboard
- Released & Renewed my IP
- Closed all other applications
- Checked network config + firewall
- Checked with my ISP
- Tested on two different devices (Switch 2 + PS5)
- Tested on different network
I have tried literally every troubleshooting step provided and I am still having this issue.
The issue is tied to my specific account and not my hardware or network:
- My husband, who is on the same network, is able to play without any issues.
- We had a friend test their login on my computer, and they also logged in successfully.
- Crucially, I have tried logging into my account on my husband’s PC and a friend’s PC, and I received the exact same “Unexpected Server Error Occurred” message.
This consistent behavior across different networks and devices proves that the error lies on the account level on Blizzard’s end.
Customer support has been no help. They sent an automated message with troubleshooting steps that I have already tried and closed my ticket. I was able to reopen it (others here have not been so lucky) and message them back, but it’s been 10 hours and no response (which I get it, it’s the weekend, but still).
This is very clearly an account issue on Blizzard’s end. There are multiple posts on both the Technical Support & Bug Report sections of the forum. This is not just one isolated incident. I’ve been commenting on all the other threads, but wanted to create my own post as well to hopefully help raise awareness to this problem.
I’m frustrated by the lack of communication and support from the customer service team. I am also frustrated that this will be the only competitive drive that I don’t fully complete.
Either way, I appreciate any help that can be provided. I hope these messages make it to the right people. Thanks 
im stuck in a vicious cycle of trying to load in but can never connect to the server