For the past 3 months I’ve been having higher than usual pings on the EU server, I would always get about 65-75 ping , but at that time period I’ve been getting a constant 90-110.
I’ve talked with my ISP and they said my network is fine , I’ve scanned for spyware , switched firewalls , nothings helps/
Hey there,
This sounds like a routing issue between your ISP and the Overwatch server. Routes can change at any moment without warning, so it’s definitely possible that something in the routing changed around 3 months ago when you first noticed the problem.
Unfortunately it may not be possible to change the routing, since that is controlled by your internet provider. If you want to confirm that’s the issue I would recommend running a traceroute and then posting the results.
Hi , this is what I am getting.
Please note that I’ve removed some of the .net because I am not allowed to post links.
Also note that these numbers are not matching what I am seeing in my game , I see 110 most of the time and I do get rubber banding.
Tracing route to 5.42.191.63 over a maximum of 30 hops
1 <1 ms <1 ms <1 ms Broadcom.Home [192.168.1.1]
2 12 ms 11 ms 14 ms 82.102.128.196
3 * * * Request timed out.
4 12 ms 12 ms 12 ms 82.102.132.158
5 12 ms 12 ms 12 ms ACCESS-MR-01-vl730.ip4.012.net.il [212.199.6.162]
6 79 ms 79 ms 80 ms EDGE-FRA-01-so-2-1-0-0-0.ip4.012.net.il [80.179.166.17]
7 76 ms 65 ms 85 ms ffm-s6-rou-1041.DE.eurorings.ne [134.222.145.225]
8 66 ms 65 ms 68 ms ffm-b12-link.telia.ne [62.115.37.101]
9 82 ms 81 ms 80 ms ffm-bb2-link.telia. ne[62.115.142.4]
10 79 ms 79 ms 78 ms prs-bb4-link.telia.ne [62.115.122.138]
11 75 ms 75 ms 75 ms prs-b8-link.telia.ne [62.115.138.139]
12 87 ms 102 ms 87 ms blizzard-ic-348624-prs-b8.c.telia.ne [62.115.178.205]
13 78 ms 80 ms 81 ms ae1-br02-eqpa4.as57976.ne [137.221.77.35]
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.
Trace complete.
The latency reading you see in-game is always going to be 10-20ms higher than what shows up in a connection test. This is because in-game it is factoring in the server/client processing times in addition to the latency from point A to B. We explained this in a forum post back in 2018 here.
So it looks like the traceroute is accurate for what you are seeing in-game and your previous ping of 65-75ms would not be possible with the route that you’re taking.
The rubberbanding could be due to packet loss within the ISP network as well. So in this case it would be a good idea to contact your internet provider to see if they can help in any way. Although, they may not be able to change the route to get your lower latency, since there are a lot of different factors that go into the route that gets chosen.
Sorry to hijack the thread but I am from the Middle East and we usually connect to EU servers.
After the last OW patch update, Latency jumped from the usual 110ms to 270ms !!!
Please help. I did all the recommended troubleshooting and ran a Traceroute + WinMTR:
Tracing route to 5.42.170.221 over a maximum of 30 hops
1 2 ms 1 ms 2 ms 192.168.1.1
2 4 ms 3 ms 3 ms 62.215.1.161
3 4 ms 4 ms 4 ms 62.215.1.8
4 4 ms 4 ms 4 ms msf-core-so10.fasttelco net [62.215.0.137]
5 5 ms 7 ms 7 ms 62.215.0.139
6 * * * Request timed out.
7 40 ms 38 ms 38 ms ix-ae-16-0.tcore1.jsd-jeddah.as6453 net [195.219.167.12]
8 103 ms 101 ms 102 ms if-xe-11-0-0-10.tcore2.wyn-marseille.as6453 net [195.219.167.110]
9 104 ms 108 ms 102 ms if-ae-2-2.tcore1.wyn-marseille.as6453 net [80.231.217.1]
10 102 ms 102 ms 101 ms if-ae-8-1600.tcore1.pye-paris.as6453 net [80.231.217.6]
11 100 ms 99 ms 102 ms if-ae-11-2.tcore1.pvu-paris.as6453 net [80.231.153.49]
12 * * * Request timed out.
13 124 ms 122 ms 126 ms ae-1-3111.edge7.Paris1.Level3 net [4.69.133.234]
14 121 ms 118 ms 117 ms BLIZZARD-EN.edge7.Paris1.Level3 net [213.19.199.110]
15 116 ms 118 ms 115 ms ae1-br02-eqpa4.as57976 net [137.221.77.35]
16 143 ms 130 ms 136 ms et-0-0-3-br02-eqam1.as57976 net [137.221.65.93]
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.
Trace complete.
|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| 192.168.1.1 - 0 | 215 | 215 | 1 | 3 | 16 | 6 |
| 62.215.1.161 - 0 | 215 | 215 | 3 | 5 | 13 | 9 |
| 62.215.1.8 - 0 | 215 | 215 | 3 | 5 | 14 | 4 |
| msf-core-so10.fasttelco net - 0 | 215 | 215 | 2 | 5 | 18 | 8 |
| 62.215.0.139 - 0 | 215 | 215 | 3 | 5 | 15 | 5 |
| No response from host - 100 | 43 | 0 | 0 | 0 | 0 | 0 |
| ix-ae-16-0.tcore1.jsd-jeddah.as6453 net - 0 | 215 | 215 | 37 | 40 | 55 | 38 |
|if-xe-11-0-0-10.tcore2.wyn-marseille.as6453 net - 0 | 215 | 215 | 100 | 102 | 121 | 101 |
|if-ae-2-2.tcore1.wyn-marseille.as6453 net - 1 | 211 | 210 | 100 | 103 | 125 | 102 |
|if-ae-8-1600.tcore1.pye-paris.as6453 net - 15 | 135 | 115 | 0 | 101 | 116 | 101 |
| if-ae-11-2.tcore1.pvu-paris.as6453 net - 0 | 215 | 215 | 99 | 101 | 134 | 103 |
| 80.231.153.66 - 98 | 44 | 1 | 0 | 103 | 103 | 103 |
| ae-1-3111.edge7.Paris1.Level3 net - 0 | 215 | 215 | 101 | 106 | 139 | 103 |
| BLIZZARD-EN.edge7.Paris1.Level3 net - 0 | 215 | 215 | 116 | 122 | 186 | 117 |
| ae1-br02-eqpa4.as57976 net - 3 | 187 | 183 | 0 | 218 | 4855 | 115 |
| et-0-0-3-br02-eqam1.as57976 net - 4 | 179 | 172 | 130 | 269 | 3695 | 135 |
| No response from host - 100 | 43 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 43 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 43 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 43 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 43 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 43 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 43 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 43 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 43 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 43 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 43 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 43 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 43 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 43 | 0 | 0 | 0 | 0 | 0 |
|________________________________________________|______|______|______|______|______|______|
WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider
On Xbox One, I get 190MS. Still bad compared to the usual 110ms and every other game I have. The problem is only with OW.
| Host | % | Sent | Recv | Best | Avrg | Wrst | Last |
| 192.168.1.1 | 8 | 14 | 13 | 0 | 0 | 1 | 0 |
| PLUT-Lo2.network.sure.com | 0 | 18 | 18 | 1 | 1 | 3 | 1 |
| JFOR01-Xe0-0-1-1.4.network.sure.com | 0 | 18 | 18 | 1 | 2 | 3 | 3 |
| 10.197.2.24 | 0 | 18 | 18 | 14 | 14 | 17 | 14 |
| 10.197.2.6 | 0 | 18 | 18 | 14 | 14 | 15 | 15 |
| 195.66.238.234 | 0 | 18 | 18 | 20 | 24 | 73 | 20 |
| ae1-br01-eqld5.as57976.net | 0 | 18 | 18 | 88 | 90 | 128 | 88 |
| xe-0-0-0-1-br01-eqny8.as57976.net | 0 | 18 | 18 | 88 | 89 | 104 | 88 |
| et-0-0-29-br02-eqny8.as57976.net | 0 | 17 | 17 | 87 | 92 | 122 | 88 |
| et-0-0-3-br01-eqdc2.as57976.net | 0 | 18 | 18 | 88 | 88 | 103 | 88 |
| 137.221.65.148 | 0 | 17 | 17 | 104 | 108 | 156 | 104 |
| xe-0-0-0-0-br01-eqpa4.as57976.net | 0 | 17 | 17 | 88 | 97 | 143 | 95 |
| No response from host | 100 | 3 | 0 | 0 | 0 | 0 | 0 |
| No response from host | 100 | 3 | 0 | 0 | 0 | 0 | 0 |
| No response from host | 100 | 3 | 0 | 0 | 0 | 0 | 0 |
| No response from host | 100 | 3 | 0 | 0 | 0 | 0 | 0 |
| No response from host | 100 | 3 | 0 | 0 | 0 | 0 | 0 |
| No response from host | 100 | 3 | 0 | 0 | 0 | 0 | 0 |
| No response from host | 100 | 3 | 0 | 0 | 0 | 0 | 0 |
| No response from host | 100 | 3 | 0 | 0 | 0 | 0 | 0 |
| No response from host | 100 | 3 | 0 | 0 | 0 | 0 | 0 |
| No response from host | 100 | 3 | 0 | 0 | 0 | 0 | 0 |
| No response from host | 100 | 3 | 0 | 0 | 0 | 0 | 0 |
| No response from host | 100 | 3 | 0 | 0 | 0 | 0 | 0 |
| No response from host | 100 | 3 | 0 | 0 | 0 | 0 | 0 |
| No response from host | 100 | 3 | 0 | 0 | 0 | 0 | 0 |
| No response from host | 100 | 3 | 0 | 0 | 0 | 0 | 0 |
| No response from host | 100 | 3 | 0 | 0 | 0 | 0 | 0 |
| No response from host | 100 | 3 | 0 | 0 | 0 | 0 | 0 |
| No response from host | 100 | 3 | 0 | 0 | 0 | 0 | 0 |
Edited by blizzard: This thread is very old and this report is unrelated to the original issue. Please post on the main thread instead if you are having this problem.