Unable to login to Overwatch

Technical Support
1

I have been unable to log into Overwatch all morning, i keep getting " SORRY, WE WERE UNABLE TO LOG YOU IN. TIME OUT COMMUNICATING WITH BLIZZARD SERVICES" are the servers down?

2

If you are still having problems please try running a WinMTR tests. Please note, since you can’t even log onto Overwatch, in the instructions below SKIP step 5 and use one of the pre-specified IP addresses.

WinMTR instructions:

  1. Download WinMTR from http://winmtr.net/download-winmtr/ (Console players need a Windows Desktop Computer connected to the same network as their console to do this.)
  2. Unzip the WinMTR.zip file to the Desktop.
  3. Open the WinMTR folder and select the 32 or 64 bit version. Choose whichever one corresponds to your version of Windows.
  4. Run the WinMTR.exe
  5. Type the IP address you want to trace in the “Host” field. To get the correct IP you will actually need to open up the game and go Practice Vs AI or Quick Play and if you are on PC hit Ctrl+Shift+N and it will bring up the ingame network diagnostic graph, or go to Video > Options > Display Network Performance Graph if you are on any platform including Console. In the top left corner is the IP address you want to run WinMTR to.
    Network Graph
    note When looking at the IP it will show up ingame as something like 12.34.56.78:12345. You will want to leave the last 5 digits and the colon at the end off and the IP you want to use is just the 12.34.56.78
  6. Once you notice the connection issue while playing, play for about 6 more minutes, minimize the game and click on “Stop”.
  7. Click on “Copy text to clipboard”, then return to this forum thread.
  8. Type two sets of four squiggly lines and then paste the contents of the WinMTR test between: ~~~~ Paste WinMTR Test Results Here ~~~~

If in the event you can’t even connect to Overwatch and get into any game mode at all, please use one of the following IP addresses based on your geographical region:

  • US West - 24.105.30.129
  • US Central - 24.105.62.129
  • Brazil - 54.207.107.12
  • Europe - 185.60.114.159
  • Europe - 185.60.112.157
  • Korea - 211.234.110.1
  • Taiwan - 203.66.81.98
3

I have the same problem

|------------------------------------------------------------------------------------------|
| WinMTR statistics |

Host - % Sent Recv Best Avrg Wrst Last
192.168.0.1 - 0 47 47 0 2 7 6
10.101.0.1 - 0 47 47 11 23 68 17
190-113-131-141.supercanal.com.ar - 0 47 47 8 24 74 17
190-113-131-133.supercanal.com.ar - 0 47 47 13 25 71 20
200.63.152.53 - 0 47 47 10 26 92 19
200.51.240.181 - 0 47 47 30 45 89 41
213.140.39.118 - 0 47 47 28 45 94 31
5.53.7.255 - 0 47 47 57 70 115 66
94.142.119.236 - 0 47 47 59 71 119 69
84.16.9.78 - 0 47 47 59 72 117 67
No response from host - 100 9 0 0 0 0 0
No response from host - 100 9 0 0 0 0 0
52.93.44.201 - 0 47 47 60 79 124 66
52.93.44.17 - 0 47 47 58 72 125 71
52.93.44.112 - 0 47 47 65 79 125 77
52.93.44.121 - 0 47 47 60 74 124 68
177.72.240.193 - 0 47 47 60 75 122 87
No response from host - 100 9 0 0 0 0 0
No response from host - 100 9 0 0 0 0 0
No response from host - 100 9 0 0 0 0 0
No response from host - 100 9 0 0 0 0 0
No response from host - 100 9 0 0 0 0 0
No response from host - 100 9 0 0 0 0 0
No response from host - 100 9 0 0 0 0 0
No response from host - 100 9 0 0 0 0 0
No response from host - 100 9 0 0 0 0 0
No response from host - 100 9 0 0 0 0 0
No response from host - 100 9 0 0 0 0 0
No response from host - 100 9 0 0 0 0 0
No response from host - 100 9 0 0 0 0 0
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