can anyone help? i cant find an answer online, when i click play to start overwatch, it launches the app but it never tabs in and when i hover over the icon it just shows a white screen. i tried scan and repair and it didnt work, neither did a pc restart, and neither did reinstalling battlenet. other games work fine (valorant and minecraft).
Probably have another app blocking the game launch. Export your DxDiag, check the error section. Usually it’s Xbox Overlay, Discord, antivirus suite, or Razer software.
Hi! I’m not entirely sure what I am looking at, I think ii found some parts that might be relevant:
Diagnostics
Diagnostics
Windows Error Reporting:
+++ WER0 +++:
Fault bucket 1192714650860831767, type 5
Event Name: CLR20r3
Response: Not available
Cab Id: 0
Problem signature:
P1: AWCC.Background.Server.exe
P2: 5.2.37.0
P3: 5cdc377d
P4: mscorlib
P5: 4.8.9232.0
P6: 65efb8ad
P7: 11a1
P8: 6a
P9: N3CTRYE2KN3C34SGL4ZQYRBFTE4M13NB
P10:
+++ WER1 +++:
Fault bucket 1192714650860831767, type 5
Event Name: CLR20r3
Response: Not available
Cab Id: 0
Problem signature:
P1: AWCC.Background.Server.exe
P2: 5.2.37.0
P3: 5cdc377d
P4: mscorlib
P5: 4.8.9232.0
P6: 65efb8ad
P7: 11a1
P8: 6a
P9: N3CTRYE2KN3C34SGL4ZQYRBFTE4M13NB
P10:
+++ WER2 +++:
Fault bucket 1785073214662014771, type 5
Event Name: RADAR_PRE_LEAK_64
Response: Not available
Cab Id: 0
Problem signature:
P1: AWCC.Service.exe
P2: 5.2.37.0
P3: 10.0.22631.2.0.0
P4:
P5:
P6:
P7:
P8:
P9:
P10:
+++ WER3 +++:
Fault bucket 2161101135909873888, type 5
Event Name: RADAR_PRE_LEAK_64
Response: Not available
Cab Id: 0
Problem signature:
P1: Client-Win64-Shipping.exe
P2: 4.26.2.0
P3: 10.0.22631.2.0.0
P4:
P5:
P6:
P7:
P8:
P9:
P10:
+++ WER4 +++:
Fault bucket 1192714650860831767, type 5
Event Name: CLR20r3
Response: Not available
Cab Id: 0
Problem signature:
P1: AWCC.Background.Server.exe
P2: 5.2.37.0
P3: 5cdc377d
P4: mscorlib
P5: 4.8.9232.0
P6: 65efb8ad
P7: 11a1
P8: 6a
P9: N3CTRYE2KN3C34SGL4ZQYRBFTE4M13NB
P10:
+++ WER5 +++:
Fault bucket 1192714650860831767, type 5
Event Name: CLR20r3
Response: Not available
Cab Id: 0
Problem signature:
P1: AWCC.Background.Server.exe
P2: 5.2.37.0
P3: 5cdc377d
P4: mscorlib
P5: 4.8.9232.0
P6: 65efb8ad
P7: 11a1
P8: 6a
P9: N3CTRYE2KN3C34SGL4ZQYRBFTE4M13NB
P10:
+++ WER6 +++:
Fault bucket 1233859992652785475, type 5
Event Name: RADAR_PRE_LEAK_64
Response: Not available
Cab Id: 0
Problem signature:
P1: Discord.exe
P2: 1.0.9147.0
P3: 10.0.22631.2.0.0
P4:
P5:
P6:
P7:
P8:
P9:
P10:
+++ WER7 +++:
Fault bucket 1160562909369241424, type 5
Event Name: RADAR_PRE_LEAK_64
Response: Not available
Cab Id: 0
Problem signature:
P1: VALORANT-Win64-Shipping.exe
P2: 4.27.2.0
P3: 10.0.22631.2.0.0
P4:
P5:
P6:
P7:
P8:
P9:
P10:
+++ WER8 +++:
Fault bucket 1192714650860831767, type 5
Event Name: CLR20r3
Response: Not available
Cab Id: 0
Problem signature:
P1: AWCC.Background.Server.exe
P2: 5.2.37.0
P3: 5cdc377d
P4: mscorlib
P5: 4.8.9232.0
P6: 65efb8ad
P7: 11a1
P8: 6a
P9: N3CTRYE2KN3C34SGL4ZQYRBFTE4M13NB
P10:
+++ WER9 +++:
Fault bucket 2217929459001737501, type 5
Event Name: StoreAgentDownloadFailure1
Response: Not available
Cab Id: 0
Problem signature:
P1: Update;ScanForUpdates
P2: 8024001e
P3: 22631
P4: 3447
P5: Windows.Desktop
P6: Z
P7:
P8:
P9:
P10:
Notes
DxDiag Previously: Crashed in system information (stage 1) & Direct3D (stage 2). Re-running DxDiag with “dontskip” command line parameter or choosing not to bypass information gathering when prompted might result in DxDiag successfully obtaining this information
DxDiag Notes
Display Tab 1: No problems found.
Sound Tab 1: No problems found.
Sound Tab 2: No problems found.
Input Tab: No problems found.
Even with this information, how do I proceed to fix it?
By Googling the processes showing up in the error section. Review the first result for AWCC.Background.Server.exe: https://www.reddit.com/r/Dell/comments/euhbg1/awccbackgroundserver_high_cpu_time/
Is the overlay on?
I disabled the overlay on discord and ended the AWCC.Background.server.exe task in task manager, the problem is still happening, maybe it requires a restart? I will try tomorrow.
Edit: This did not fix it unfortunately 
is there anything else I could try?
This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.