This is issue 1:
Hi,
I can not see/play my saved highlights from the tab on the career profile tab in-game. This issue appeared many months ago. The saved highlight videos (going back to OW1) have not been moved or changed from the correct directory - jamie/documents/overwatch/videos/overwatch.
The video files themselves in the that directory play just fine using a media player outside of the game such as vlc.
When I save a new highlight, it appears to save successfully, but upon trying to play I get the error - ‘Error playing movie mp-009’.
I have validated the game files, and reinstalled the game completely, neither of which fixed the issue.
Thanks,
Jamie
Issue 2:
I submitted the above to email support, and received this reply:
(not part of the issue, but for clarity) [spoiler] Greetings, Jamie!
Welcome to the realm of Blizzard Entertainment support!
I’m Game Master Lehiideelp, and I’m here to address your concerns.
First off, Jamie, I’m truly sorry for the ongoing frustration with your saved highlights. I can only imagine how disappointing it must be to lose access to your most epic moments, especially after going through the effort of saving them. Your dedication to preserving these memories is clear, and I’m here to assist.
Thank you for clearly outlining the issue. From what you’ve shared, it sounds like you’ve done everything possible on your end. Since the videos themselves play fine outside of the game, it appears there may be a deeper issue within the game client itself.
Given this, the best course of action would be to report this as a bug in-game. This will allow our development team to investigate the problem thoroughly and work towards a solution in future patches. Your report is crucial for ensuring that others don’t experience the same issue, and I genuinely appreciate your effort in bringing this to our attention. [/spoiler]
To report this bug in-game:
- Press Esc or click the ? Button to open the menu.
- Click Support.
- Click Submit feedback or bug report.
- Enter the details of the issue, making sure to include as much information as possible.
- Click Submit.
But the ‘support’ option doesn’t exist. The options you get when pressing esc in-game are:
-Social
-Challenges
-Career Profile
-Options
-Patch Notes
-Credits
-Exit to Desktop.
By the way, it’s not the customer service person’s fault, but they must be using outdated information.