Hello,
During overwatch 2’s first season of CTF Competitive, I had ranked in top 500 on xbox. I logged into OW2 on my pc to claim rewards, and it gave me diamond rewards but not the top 500 rewards. Not sure if this is a bug with launching it on a different platform or what exactly, but I hope there is a solution.
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A link to my post in case you would like to read more about this issue Comprehensive Thread Of All Top 500/Competitive Bugs. I put your thread under: Missing Top 500 Rewards (Season 2).