Top 500 bug - All requirements met, no change

Anyone ever run into the bug where an account has the appropriate SR and games played but isn’t considered top 500 even though it meets all the requirements? I have a friend who is ~4260 and has 35 games in comp on his role (tank) and he isn’t considered top 500. What’s wrong here?

You need SMS verification to be t500, it
might be that?

He also needs to have SMS Protect enabled. GUIDE: Enable SMS Protect (required for PC Top 500) - UPDATED. If he has not done it already, he will need to play 25 more games with it enabled.