Ticket system is refusing to help me, so posting here

General Discussion
1

Since support is refusing to answer my question, I’m posting here in hopes some dev can answer. All I am asking is they tell me exactly why I was suspended. I’ve read the policies they sent and I still don’t know what part I violated. I’ve also been playing the other better game this whole time so I don’t see how I have enough play time to warrant me doing something to get suspended. Anyway, here is my HOPELESS conversation with the support team:

Me:
I want to appeal a suspension. Why was my account suspended? There is no information on what I did to warrant an account suspension so why is this happening?

6 days ago

This ticket has been marked as Answered.

6 days ago

Support

Greetings, This action has been taken in accordance with our Terms of Use and our In-game Policies (https://blizzard.com/support/article/42673 ), which all players acknowledge and agree to prior to playing. These policies and conditions allow us to maintain a fun and safe game environment for all of our players. Our Battle.net Terms of Use can be found at https://blizzard.com/company/legal/eula.html Regards, Game Master Team Blizzard Entertainment

6 days ago

Me:
This is too vague of a statement. You have not told me what parts of your in-game policy I violated. Tell me exactly why I was suspended.

4 days ago

This ticket was marked as Resolved.

4 days ago

GrayMartian

Greetings, GM GrayMartian Reporting in! Things have been a bit crazy around the galaxy recently, hope you are doing well. Please note that players are responsible for any behavior in their accounts and acting in way that to not comply with our Code of Conduct may result in a penalty. In Game Code of Conduct: Your account has already been reviewed multiple times and the original findings were confirmed. As such no more reviews will be made and the penalty will be upheld. – Blizzard Support

4 days ago

Me:
I’ve asked multiple times what part of the code of conduct I violated, but not one of your game masters can tell me the answer. Therefore, it’s become apparent that you penalized me without just cause. Unless you can tell me what part of the code I violated you have no right to ban me. If you insist on banning me for no just reason, then I demand a refund on all purchases I’ve made.

2 days ago

Joshask

Greetings, After careful investigation of your game account, your “Overwatch 2” game account has been confirmed to violate the Blizzard End User License Agreement, and during the violation period, there is no sign of the account being stolen, so we confirm that the punishment is a correct judgment, and will uphold the original judgment. We base all of our actions on the severity of the violation, and take previous violations into consideration. This action has been taken in accordance with the Terms of Use and our In-Game Policies, which all players acknowledge and agree to prior to participation. Game Master Joshask Blizzard Entertainment

2 days ago

This ticket was marked as Resolved.

2 days ago

1 Like
2

They can ban your account for what ever reason they like, but most likely it was:

  • cheats (or something that was registered as cheats)
  • racist language
  • trolling (a lot of trolling)
  • being sexist

There is not much you can do. They really only swing the ban hammer, when someone really messes up. Otherwise they suspend you or ban you for a couple weeks as a punishment.

But it could also be bad customer service. Who knows. I recommend Marvel Rivals in the meantime.

3

Odds are you got banned for shooting somebody too many times. they ban for anything, they don’t need a reason, the ban system is fully automated and the “Game Masters” use copy paste responses.

2 Likes
4

Not saying it was your fault, but be a little less rude.

Its a bit late to change what you said, but for next time

Instead of demanding and claiming you were banned without reason, or asking prodding questions, demanding refunds… “thats too vague”…

Something like

“Why was I banned? I record 100% all of my gameplay. I never respond to trolls, and get insulted every game. Im jut wondering what I said or did, since i barely use chat”

And make sure what you say is true…sometimes we have selective memory …“oh yeah, i did insult that 13 year old genji for telling me to swap when he was 1-27 with 350 dmg…”

Good luck. New accs are free. Use a friend/fams phone #

5

:joy: Yeah that seems right. What a joke of a system.

Turn off chat, turn off voice. That’s what you can do. Make no mistake, after a number of suspensions they can and will ban your account. Just turn it all off dude.

6

:rofl: :rofl: :rofl: :rofl: :rofl:…

You have better chances at winning the lottery.

Besides, support did answer your question, you simply don’t want to accept it.

Keep in mind, that they are not allowed to repeat the words you used for obvious reasons. The way I see it, you’re simply trying to push their buttons so they make a legal mistake or something. Flash news : they won’t.

Ticket solved, indeed.

I hope you’ll learn from this and apparently, it’s not even a perma ban (I guess ?), so I think the suspension will benefit you in terms of thinking twice, when it comes to not misbehaving again in the future.

:warning: Fake news alert :warning:

1 Like
7

This is your answer.

8

What obvious reason? They used to… why can’t they now?

What on earth are you talking about? You think this guy’s so big brain he’s trying to get them to break a privacy law or data sharing law by possibly posting a quote? By the way, in this very forum mods have commented on what someone was actually banned for. They did it vaguely, but it’s been done. Either way, a “legal” trap is a silly flight of fancy here.

What is he learning? He doesn’t know what he said or why or when or who reported him.

What he is learning is that it’s best to disable all comms entirely just to be on the safe side

edit - one other thing. All of thsoe replies are defaults. I’ve seen so many of my friends list catch an action (albeit from long ago) and they have the exact same replies, I remember gray martian in particular because his galaxy bit.

The report system is awful, the appeal system is awful, and the automation is awful. It’s just a shame.

9

You should probably check the new defence matrix post… All of the “fake news” you keep saying, is all in there FROM BLIZZARD THEMSELVES telling that the audience is judge jury and executioner, in those exact words. You can be banned for anything, at any time, it’s numbers, not severity.

10

They never did repeat profanities… but maybe I’m wrong since I’ve never been suspensed ever in 8 years of OW. Even when Jeff Kaplan exposed some toxic player in the forums, he didn’t quote the slurs that person used… :man_shrugging:…

OP is clearly trying to push it so the employee makes a mistake, like saying too much so OP finds leverage to appeal it again (for instance if they talk to someone else that doesn’t say the exact same things).

OP knows that they’re doing, trying to outsmart Blizzard employees instead of simply taking responsibility for what they did. It’s a trick old as time used by people that are not mature enough.

Support did answer and explicitely said the suspension was granted. They shouldn’t bother answering again as we don’t negociate with that kind of players that don’t have hindsight and can’t take the blame for their own actions.

I’ll stick to what I said in another post :

But if people willingly want to be naive and trust some guy with 1 post that violates a multiplayer game rules, it’s up to them but this will bring nothing but chaos if players start defending cheaters and toxic players that do harm to others.

Future multiplayer games (OW included) will suffer from this. Players will more and more start to believe consiracy theories like “false suspensions”, as if it were a standard.

11

So you immediately assume it’s slurs and profanity. It definitely is not.

Yeah that’s not a real thing my guy. Does he have a pocket lawyer he pulls out that immediately files a lawsuit too?

Wow…

Yeah I’ve said it a hundred times by now - it has nothing to do with this guy. It has to do with the people I knew personally that I watched get actioned and that the only reason I never did is I turn off all comms. The system is an absolute trash heap.

That’s what you’re doing, but you’ll only figure that out if you get actioned out of nowhere or start seeing people you know get actioned similarly.

12

It is. I’ve been playing Overwatch for 8 years and I often defend myself when toxic players are getting at me, without using slurs though… and I never got suspended, ever.

When someone gets suspended like OP, they either used profanities or were in toxic in most of their matches to get that many reports.

Even if, let’s say, a premade falsesly reported OP during a single match, it would only be a rare occasion and the reports fade away with time (when you don’t get any in the long run). Overwatch will not keep track with old reports if you haven’t had any new ones for days / months.

Keep in mind that a suspension means getting many reports in a very limited time.

Yup, wow at how you’re defending toxic players.

How come, no posters with thousands of posts in the forum never ever post anything about getting suspended… ? Why is it always people with “1 post only” ? Think this through and come back to me later.

You don’t know what those players did when they played without you. I have IRL friends that got suspended in games like Valorant and they never made it sound like they were innocent 'cause they know that the rest of us know they can get worked up when playing too much. Lying doesn’t work when you know someone well.

I don’t think you know those players you mentioned that well, especially if they’re only online acquaintances… or maybe you’re simply defending them 'cause they’re your friends, which is just as concerning to me.

Conspiracy theories confirmed.

13

Alright, well language barrier is something of an issue here I think, but it doesn’t matter really. I hope you’re always on the good end of Defense Matrix.

14

Nah, you can’t be banned for being sexist. What? Unless you get caught by a streamer you’re good.

15

People usually resort to Ad personam attacks when they’re out of well-constructed arguments. Don’t worry, I’m not even holding it against you. If I hurt your feelings in any way, I apologize.

You’re missing the entire point. I don’t care about Defense Matrix or Blizzard’s policies. What I was calling out revolves around toxic players dishonesty on forums (and online in general), and their inability to take responsibility for their actions.

Thanks for the good exchange.

16

It’s not an ad hominem, and it’s not an attack. Your English is amazing, but I think language barrier is muddling some of what I’m tryhing to say or your understanding of it. Like saying “conspiracy theories” when I say you’re being naive with your survivorship bias. You think because you’ve seen people say vile things in chat, that it must take something more than that to get banned. That isn’t the case. You think because you haven’t been actioned or you haven’t seen people you know that aren’t toxic get actioned, that it must take something more than that. These things aren’t 1 to 1 correlations.

If I haven’t experience racism, then it must not exist right? If you say you have experienced racism and I say I haven’t, you must be lying or exaggerating, otherwise I would’ve experienced it too.

But you won’t sort of see that there might be an issue until you or people you know that you know to be genuinely positive people start taking account actions out of nowhere. I was the same way - never had an issue in OW1, none of us had for 6+ years, so I wouldn’t have believed it either.

No I get that, but that’s not my point. My issue was the way you were determining things or outright leaping to conclusions.

Well yes, there’s always those people. They got actioned in OW1 too. That’s a non-issue.

You too. :smiley:

17

I edited it. To me, it was a ad personam attack on my English. I typed too fast.

I’ll still reiterate what I stated before (and it has nothing to do with any type of “language barrier”) : It seems like you’re into some type of conspiracy theory when it comes to “false bans”.

Just because an online friend of yours is missing or got actioned similarly in Overwatch doesn’t mean they got “falsely banned” whatsoever. You’re just making assumptions that aren’t based on anything tangible, hence it’s some sort of conspiracy theories to me (something that doesn’t rely on anything real).

If me or any of my friends get suspended someday (some of them did btw), it’ll be 100% warranted.

But at the end of the day, it’s perfectly fine to have a different point of view. I respect your opinion, so let’s agree to disagree.

18

This^
Typically it takes like, A LOT, and i mean A LOT of reports in a short period of time to be banned, and in no world do people report normal players who just stay silent or say GG that much

and the fact of the matter as well is, if its not like, cheating etc, you first get like 2-3 silences, then a few day ban, a week ban, a month ban, and if after that youre still actively causing issues, they might ban you, you get a generous half a dozen chances to improve, if you dont by then, thats on you

19

I’m not basing it off “a friend” I’m basing it on a long list of friends, some I knew from close friends, to former teammates, to some I didn’t know very well at all. But the people that I know well was around 30 accounts. Some of them got actioned faster than others, some of them didn’t.

It’s nothing to do with conspiracies. We didn’t know swearing was being flagged - that one explained itself later when it came to light. We didn’t know playing qp when you’re a high ranked player is a crime (especially in a group). We found that out later.

There’s no conspiracy. They lowered thresholds, everything is reportable, everything is automated, and you’re told nothing so you don’t know what it is you’re being actioned for. Naturally any time someone in my circle got actioned, we figured it was salty players because what else could it have been?

As I’ve mentioned, within that first month I saw an odd number of account actions on players who never had a problem for 6+ years. I said, “Maybe I just turn off all comms, because this seems extreme.” My account’s pretty much the only one that never got actioned.

But yes, we can agree to disagree. :wave:

1 Like
20

There are different lobbies that are created according to very specific criteria and player skill only plays a subordinate role.
Once you’ve been punished for toxic behavior, it’s all downhill from there because you’ll be put into matches that are considered low quality. Matches full of cheaters, flamers and throwers.
In these matches, you are also reported more often for no reason.
This significantly increases the chance of being suspended again after the first suspension.

For special demonstrations and tests, the matches must meet a higher quality standard.
The calculations for the rank are carried out on the basis of high quality matches.

Source: Trust me bro