I literally just got a bug where I couldn’t move once a comp game started and my friend got it before too I just lost 50 Sr for something that wasn’t me, my controller, my Internet, or my ps4. It was 100 percent a blizzard error and my rank had to suffer fo it fix your game that I’ve been supporting for almost 3 years!
The same thing just happened to me! I lost a lot of SR because of it too and got suspended for 10 minutes. The only thing i was able to do while “frozen” was switch characters… PLEASE FIX!!!
This happened to me 3 times this week and I lost 150 SR. Got banned for 1h40min. Really starting to get tired of this game
I think i figured it out for now as this happened to me twice. If you were looking at any other menu(in my case i was opening a lootbox when my match queued up both times) then the bug will occur. If you queue and don’t touch anything you should be fine for now until they resolve the issue.