Hi, I wanted to report this error to you. In season 4, before the update I was in the leaderboard as position 462 as a DPS. With all the roles I am GranMaster 1 and I have not been awarded neither the recognition of the Top 500 nor the GranMaster.
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You are not alone in experiencing this bug. Here’s a link to my post in case you’d like to read more about this issue: Comprehensive Thread Of All Top 500/Competitive Bugs. I put your thread under: Missing Top 500 Rewards (Season 4). Please help in spreading the word about this megathread and other related threads, we must demand the Developers to give us the rewards we rightfully earned.