The whole purpose of hero identity…

Is complete garbage imo. In a competitive multiplayer game where fun and healthy balance is key.
There is little to no room for such thing as „hero identity“. The stubbornness of the dev team not realizing how stupid strong shotgun and sniper characters can be is out of this world.
Not changing widowmaker even though they knew with 5v5 will be a huge problem, because of lol hero identity is ridiculous.
And on top of that the stupid double standards. Sojourn lost one shot and nobody complained a second about „hero identity“.
Only when it comes to the cringey favorites they don’t risk a change?
I don’t understand any balance decisions whatsoever anymore.

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In my opinion, one shouldn’t base the hero identity off the hero, but themselves. YOU are the hero. Use everything you have at your disposal, that’s how it works in the New World.
Unless one likes to slip into the identities of the hero they play. I don’t have counter-arguments tbh, though I think you are the real hero, since you are the player. Always remember that no one is greater than the game though.