I am encountering an issue while trying the Harbinger Lifeweaver skin in Overwatch. Every time I attempt to complete the payment, it puts me in a long “processing my request” screen and after a while it says “the purchase failed. Please try again later.”. This has happened numerous times and it is not letting me complete the payment.
The skin is supposed is labeled “available in shop” with a button to “open shop” followed by it displaying a price, that of 1900 overwatch coins. I added the funds necessary to my account specifically to buy it, so it was a big disappointment when it did not let me buy it despite having a price and a “buy” option attached to it.
There is a known bug in the hero gallery right now since lootboxes came out of it falsely advertising skins available for purchase when they’re actually NOT. Sadly that skin is not actually available. Best to just go by what’s physically available in the shop tab until the bug is fixed to avoid wasting your money on skins you can’t actually get.
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That is not a very good move then, bug or not advertising something as available when in reality it is not is misleading and can lead to problems when someone who doesn’t listen to the news and wanted only that one skin gets tricked by it, which in this case it happened to me. I can’t simply “go buy another skin” since i do not want another skin, and sending a ticket only sent me here with aperantly no solution.
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I 100% hear ya and I’m surprised it hasn’t been fixed at all considering it’s been like this since the start of the season and hundreds of threads have been made about it. Blizzard support basically does nothing to help except tell you to come here 98% of the time for issues.
Sadly this is just a loss and just hope a skin comes along that you would like to purchase or this skin ACTUALLY becomes available again one day 
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Welp, it will probably just stay a loss I guess, this will definitely influence the way i trust blizzard in the future, especially when it comes to money. But this whole situation honestly turned me off wanting to play the game all together which is a bummer since I was looking to playing with that skin for a while.
Thank you for explaining, and hopefully they get their stuff together and fix this issue before more people fall for this “scam” like me.
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