I think it is absolutely a great invention and I do think it has a place. The issue is that Ai is taking place of customer service. Who would want to talk in this game if they can’t ever use friendly banter? The Ai doesn’t and can’t tell the difference. You can’t appeal. There is no customer service. The system is very good at spotting red flags and I’m sure it has ways of knowing if someone is using a program but there is nuance when it comes to chat. We have to be able to have humans to tell the difference between banter and being toxic. It doesn’t make sense. People don’t want to talk anymore. I barely hear anyone. The only time I hear someone talk is to say one thing at the start and/or say something because they are frustrated.
I think it’s really easy to write off people complaining about the system but I’ve personally experienced trying to make an appeal and always getting an automated message. I’m not asking to not be punished if I did something wrong, I’m just asking for a human to talk to about what I even did wrong.
Every moron knows that A.I and ML is a tool and shouldn’t entirely replace humans. That’s their mistake, they just let their ML handle reports.
Let it flag and then have humans verify context.
Also doesn’t help that their ML algorithm has no clue what the rules are so it’ll probably hallucinate and make up its own decisions. Neither do the players, what’s considered toxic? “It’s up to the playerbase!”, there you go, recipe for disaster. All streamers call this game dead because nobody cares to communicate anymore
Having humans verify doesn’t fully solve the problem when they don’t look at appeals after they show you what got you banned.
3 months ago I got banned, because my genji was throwing and had typed “this team sucks I’m running it down” in team chat. The enemy team asked what was going on so I re-typed his message in quotation marks in match chat and told the enemy team that’s what my genji had said and to avoid him. Despite this being clear in the chat logs that’s what had happened, it’s still the reason that they gave for my ban.
I appealed showing the full chat log in context, but they still wouldn’t look at the appeal because a GM had already “made a decision”.
SAY IT LOUDER FOR THE BACK. What is toxic?? What does that even mean?? No one talks to each other. One could argue I’m part of the problem but why would I talk when I got muted for the first time in the 7 years I’ve played this and a human can’t even tell me why? Maybe I’m the majority but my games are pretty silent.
Well, another problem is that the human part is fully outsourced and absolutely clueless. That’s the blizzard quality you get.
You want good quality customer support? Here, UwU emojis and temporary introductions just for the next GM to swoop in so you can never see the previous guy anyway.
Depends. What does “friendly banter” mean? Because most of the time I see people say “I just use some friendly banter” but then the examples of what they say are definitely not friendly banter.
They have the money to hire people to do that. I think player reviews could be a benefit but it is not the solution. We need people that can and will actually review. Banning and suspensions shouldnt be based on the players.
Well I guess I was hoping you could explain to me what your definition was. Because a lot of times people seem to just think things like “lol you suck tank diff” is friendly banter when in reality they’re just being insulting.
Or they threaten to close your battle.net account. It’s an awful system, no two ways around it.
The confusion stems from people who avoid talking and then only say one message out of frustration. If you flood your message history with lots of things from several matches you’re less likely to be actioned, though you can be reported for no reason anyway so it’s a double-edged sword
Well, coming from someone that has no problem communicating with others (me) and doesn’t really want to hear whiny children that don’t understand why their toxic behavior banned them, I like the system.
I literally voice chat with people every game also, by the way.
The real issue with Defense Matrix is that the entire system is dependent on number of reports, not detection of what is said, not detection of cheating, not detection of unusual gameplay like sitting in spawn for an entire match.
The whole system relies on the community to have faith in that it will eventually work if enough players report the problem. The community does in fact not have faith in it.
I’m toxic in almost half my games and don’t get penalised by simply filling in my chat history with random messages (simply talking). The system is dumb, both for troublemakers and for kind people. I yearn for the day people realise “Defense matrix” is a fancy term for a mediocre system that’s now 6 years behind latest technology
The issue is that it exists. Period. Some moron is being paid to make up non-existent problems and then solve them by using the most backwards inane logic known to man.
What’s worse is that it affects players with extremely punishing systems that don’t need to exist.