The current iteration of the Competitive mode is terrible and needs to be reworked. Here are several reasons as to why:
The True Skill variation Blizzard are using for everyone below Diamond (the matchmaking that features a personal performance factor, that affects SR gain/loss at the end of the match) is terrible, because in a heavily team dependant game, your performance can be greatly affected by that of your teammates.
The Elo system Blizzard are using for everyone in Diamond and above is terrible, because the system was created to handle units and for finding opponents. It was developed for chess. The only way it can handle units is, if it was handling full stacks only (full premades if you will) and treating the entire team as a unit. It worked fine in other games, because it handled premade teams.
Itâs not good for assembling teams from random people and finding allies.
Football (soccer) wouldnât have been the most popular sport on the planet, if the matches were assembled by random players mere minutes before the game, especially if one of the teams could get eight out of eleven (or eleven out of eleven) of itâs members being goal keepers.
Overwatch expects you to be able to play any role on the same level, when in reality even professional players and athletes are usually focusing on one or two.
It expects you to be able to coordinate and cooperate with random people youâve just met in-game, when the worldviews of said players can be drastically different.
The devs have said multiple times, that they believe the best way to play the game is premade vs premade, but the current implementation of the game does not match that. No Team League, no Clan support.
It also punishes attempts for playing in a full premade as of current, because of queue times; and because if the game fails to match you versus another full premade, youâll most likely get stomped by better, higher rated players, while at the same time youâll get treated like you had the advantage, and youâll lose a lot of points.
Basically as of current, the current iteration of the Competitive Mode is setting you up for frustration.
The solution?
Competitive needs to be reworked. It should allow only premade vs premade. It would provide better experience overall. It would fix a lot of issues with so called toxicity, because the issues would be handled by the teams themselvesm. Less support tickets, more happy players.
You want to mess around? Quick Play is that way ==>
Prove me wrong!