Hundreds of players lost their Season 36 Top 500 rewards when looking across all the regions and platforms. I don’t believe we will ever receive the rewards we earned, but that does not mean we should give up either. Retroactively awarding in-game items is a capability the developers possess, and have used multiple times in the past, such as with the end-of-season rewards for Seasons 3 and 4, and Trials of Sanctuary, and Twitch/YouTube drops. Retroactively fixing career profiles is also a capability the developers possess, which while exceedingly slow, has been directly addressed and promised a fix by the devs, and is still an ongoing process. The only thing left to do is to keep bumping up these threads and waiting.
And I’m not sure if you saw the comment I left on your bug thread a few months ago, but I’m still more than happy to accept any photos, videos, or other evidence you have of your Top 500 placement and missing rewards. Anything to help prove this issue exists and to get it fixed would be greatly appreciated.