I’ve encountered this error a few times in the past 5 years since launch but it’s been extremely persistent for the past week or so. Have tried following the steps on the online article without avail.
I’ve tried to send a web ticket for this but it keeps giving me the “You can’t submit this ticket. An error has occurred. This may be a temporary error, so please try again later.” so here I am.
My crummy HP 22 All-in-1 is incapable of overclocking, and I’ve recently dialed it back to the default balanced power plan from high performance mode, yet the error still persisted.
I have tried updating my drivers (it’s an Intel® HD Graphics 4600), but my computer says everything is fully updated (I certainly hope that I am missing something critical).
I have closed all background apps and used task manager to make sure no external applications run on startup, leaving Overwatch and Battle.net the only things running.
I initially thought this was an overheating problem, until the error occured again when my CPU and GPU were both at sub-55 degrees Celsius according to HWMonitor.
Lastly, I have run the suggested diagnostics on my system files and used the battle.net scan function for my Overwatch files and everything seems to have come up clean.
Being the newb at forums I am I can’t quite seem to find a way to attach my DxDiag or MsInfo files so I’ll just leave links to my Google Drive which I apparently have to break up because links aren’t allowed either
If someone knows of a more decent way to attach my system files and error messages please do let me know but I really am desperate and doing all I can here :’(
Really hoping that I can get this fixed soon. Halloween event is coming soon and I really don’t want to miss it. Thanks in advance