Sudden constant crashes - unplayable

[rtil-1481]

i’ve had this game since the beta and i’ve only seen this game crash twice.

however, starting on the 24th of this month, overwatch crashes during matches constantly. i can no longer play competitive because of how frequent they are and now i’ve been suspended 3 times because of them.

i have tried using the scan & repair tool, then played a few matches and everything seemed alright. but today it crashed again.

when the game crashes it lets me send an error report, but i don’t get any specific message.

i have the minidump and error log files, but i don’t know where i’m supposed to post them for someone on technical support to look at. if i can post them here i’ll go ahead and do that.

thanks for any help.

[Nicole-1893]

Did you check the known issues thread? What steps have you performed from there?

Known Technical Support Issues - Updated Oct 13, 2021

Low FPS with Razer Chroma Software Installed We have seen reports of dramatically lower than expected FPS with Razer Synapse/Chroma installed. Typically players will see their FPS stuck between 15-30 FPS while experiencing this issue. If you have your Chroma device, enable Chroma effects for Overwatch, or uninstall the Razer Synapse/Chroma software and reinstall the newest version of Synapse 3. If you no longer have your Razer device, follow the steps for the Razer blackscreen issue.

[rtil-1481]

i don’t have an AMD Ryzen CPU. none of these scenarios apply to what is currently happening with my game client.

i believe it may involve some kind of conflict with another piece of software. but i don’t know how to interpret the crash logs.