"While millions of people have been enjoying the game, the launch has not met your, or our, expectations.
First, we want to apologize to our players. We expected the launch of Overwatch 2 to go smoothly. We hold ourselves to a higher standard and we are working hard to resolve the issues you are experiencing."
-Blizzard blue post. Jodie.
So much for “you should expect this quality, it always happens.” They themselves are giving you pleasant “wtf r u smoking” 
Source: Overwatch 2 Launch Status Update