Stuck in Character Select Until Inactivity Kicked

My friend (PC - US servers) has recently encountered a pretty game-breaking bug repeatedly, and I do mean repeatedly. They load into a match and lock a character, then are incapable of moving out of spawn. Instead, they are permanently on the character select screen, with no button UI whatsoever and no way to leave it, or even open the menu to leave game. They are stuck there in this way until the inactivity timer kicks them.

Scouring your forums, we’ve found the exact issue posted in 2021 by this user;

No resolution was posted, and it’s not in your “known issues” page.

PC.

Im in EU had this problem for a couple of months now on both pc and console stuck on hero selection no connection issus no packet loss cpu is around 20-25% internet average 10mb ram is fine too only 30% almost all temps are 50c° so no heating issus :cry: