I only got the voiceline, no skin. I did send a ticket in a few days ago to support and got a response, here it is:
Greetings, Thank you so much for contacting us with the details of your issue. Your information been passed on to the Overwatch team. While Customer Support is unable to directly assist with these matters, please know the Overwatch Team has continued working on solving reported problems. Unfortunately, we don’t have a timeframe for issues being resolved but progress is being made daily. The best place to get updates and news on these issues is here: Overwatch 2 Known Issues - October 25, 2022 You may also be interested in this news post which details the ongoing work and covers compensation for issues seen since launch: Thank you, heroes. Let's talk about our next steps for Overwatch 2! - News - Overwatch Thank you again for contacting us, and thank you for your patience and understanding.