Ever since the release of Overwatch 2 (though ramped up severely last season), I have had nonstop issues with connection. Despite support tickets, calling my ISP (Spectrum), trying every possible suggested fix, etc., nothing has been fixed. There has been nothing but both sides pointing fingers with no fix to the issue or even any news regarding attempts to fix the issue. I have no clue what to do at this point, especially because of QP leaver penalties beginning. This was never an issue in the first game, but now I’m getting told from both sides that “this is a common issue with Blizzard/Spectrum and we’ve been contacted all the time about it”. Is there truly any plan for fixes regarding these issues or are players who live in Spectrum-monopolized areas just left to possibly never be able to play Blizzard’s games again due to disconnects and repeated punishments for server errors?
I’m a volunteer, I don’t work for Blizzard or Spectrum, but I am a customer of both companies. I’m not having connection issues myself, but we may not be located in the same region.
If you continue disconnecting, the game will continue applying penalties. So it’s best to troubleshoot the cause before you continue trying to play.
I understand you yourself are a volunteer, but both companies have told me that it is a common issue for Spectrum customers, yet both are saying there’s nothing that can be done to help. That’s the main issue. I’m in the midwest on east coast servers, if that helps anything. I just don’t know what else to do other than post on the forum and hopefully get the attention of Blizzard or other people having this issue that can share any stories or if they’ve been told something different by either company because both sides are saying there is nothing they can do to help. I would love to be able to troubleshoot the cause, but when neither company will give anything other than basic customer service fixes, asking for files, then blaming the other company, nothing can be fixed.
You can troubleshoot in the forum by providing internet test data: a WinMTR.
In Blizzard’s case they are only responsible for their game servers, and they’re not experiencing issues at this time (there is no East Coast server, only one in Chicago and one in Los Angeles).
Your ISP, however, is responsible for transmitting your data from your house to their routing peer (a company they contract with) and then that company passes the data to Blizzard. If any part of that connection doesn’t work, the ISP is the only party who can step in to force a correction. Spectrum tier 1 support will never acknowledge this as it’s not something they are trained on, you’d have to escalate the issue within the ISP’s support ranks.
Unfortunately, we have no net neutrality in the U.S., so ISPs can basically prioritize traffic and concerns however they feel like it.
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