Spectrum High Ping Issue (Still a thing for some people)

I just saw a thread on here mentioning that Spectrum customers were having higher ping complaints and I wanted to add my 2 cents to it because I had yet to see a South Carolina player mention the higher than typical ping issues. I cannot believe it is my computer or potential speed constraints because I have it connected to a network switch off of the modem. To top it off, I have astronomically low ping in other games like Fortnite which currently has a 5ms ping timer on average. I have even seen that number as low as 3 which is faster than my monitor response time. Anyway. I hit the looking glass tool and will paste it in this but I was wondering if there was a way to fix this on my end or if this was still a blizzard issue. Thanks in advance.

TRACEROUTE:
traceroute to 24.88.93.81 (24.88.93.81), 15 hops max, 60 byte packets
1 Blizzard Blizzard 2.069 ms 2.060 ms 2.053 ms Blizzard(24.105.18.3) 2.345 ms 2.367 ms 2.445 ms
3 137.221.105.12 (137.221.105.12) 2.250 ms 2.343 ms 2.451 ms
4 137.221.66.16 (137.221.66.16) 2.311 ms 2.407 ms 2.414 ms
5 137.221.83.66 (137.221.83.66) 7.552 ms 7.567 ms 7.637 ms
6 137.221.65.68 (137.221.65.68) 142.858 ms 138.473 ms 138.454 ms
7 137.221.68.32 (137.221.68.32) 5.546 ms 5.587 ms 5.518 ms
8 ae34.pr1.lax10.tbone.rr. (66.109.9.160) 5.356 ms 5.370 ms 5.375 ms
9 bu-ether27.tustca4200w-bcr00.tbone.rr. (107.14.19.57) 78.104 ms 78.130 ms 78.132 ms
10 be4.clmkohpe01r.midwest.rr. (107.14.19.37) 77.546 ms 75.549 ms 75.507 ms
11 bu-ether12.snjucacl67w-bcr00.tbone.rr. (66.109.6.6) 88.041 ms 86.046 ms 86.022 ms
12 bu-ether12.snvacaid17w-bcr00.tbone.rr. (66.109.6.9) 79.447 ms 79.411 ms 79.395 ms
13 bu-ether14.chcgildt87w-bcr00.tbone.rr. (66.109.6.15) 79.388 ms 82.278 ms 82.271 ms
14 bu-ether11.nycmny837aw-bcr00.tbone.rr. (66.109.6.24) 78.410 ms 78.459 ms 78.467 ms
15 66.109.5.139 (66.109.5.139) 82.011 ms 83.201 ms 83.204 ms

17/05/2019 06:51:33 UTC

TRACEROUTE:
traceroute to 24.88.93.81 (24.88.93.81), 15 hops max, 60 byte packets
1 Blizzard Blizzard 0.320 ms 0.288 ms 0.286 ms Blizzard(24.105.18.3) 4.118 ms 4.306 ms 4.398 ms
3 137.221.105.12 (137.221.105.12) 0.543 ms 0.608 ms 0.700 ms
4 137.221.66.16 (137.221.66.16) 0.549 ms 0.550 ms 0.575 ms
5 137.221.83.66 (137.221.83.66) 5.815 ms 5.826 ms 5.825 ms
6 137.221.65.68 (137.221.65.68) 52.613 ms 49.829 ms 49.756 ms
7 137.221.68.32 (137.221.68.32) 8.011 ms 8.018 ms 8.016 ms
8 ae34.pr1.lax10.tbone.rr. (66.109.9.160) 7.982 ms 7.994 ms 7.992 ms
9 bu-ether27.tustca4200w-bcr00.tbone.rr. (107.14.19.57) 70.526 ms 76.915 ms 76.908 ms
10 be4.clmkohpe01r.midwest.rr. (107.14.19.37) 80.268 ms 79.486 ms 79.465 ms
11 bu-ether12.snjucacl67w-bcr00.tbone.rr. (66.109.6.6) 77.858 ms 80.737 ms 80.734 ms
12 bu-ether12.snvacaid17w-bcr00.tbone.rr. (66.109.6.9) 80.215 ms 80.255 ms 80.266 ms
13 bu-ether14.chcgildt87w-bcr00.tbone.rr. (66.109.6.15) 77.336 ms 75.849 ms 75.844 ms
14 bu-ether11.nycmny837aw-bcr00.tbone.rr. (66.109.6.24) 76.873 ms 76.189 ms 76.179 ms
15 66.109.5.139 (66.109.5.139) 79.419 ms 79.423 ms 78.711 ms

17/05/2019 06:51:32 UTC

PING:
PING 24.88.93.81 (24.88.93.81) 56(84) bytes of data.

— 24.88.93.81 ping statistics —
4 packets transmitted, 0 received, 100% packet loss, time 3006ms

17/05/2019 06:51:32 UTC

PING:
PING 24.88.93.81 (24.88.93.81) 56(84) bytes of data.

— 24.88.93.81 ping statistics —
4 packets transmitted, 0 received, 100% packet loss, time 2998ms

17/05/2019 06:51:33 UTC

MTR:
Start: Fri May 17 06:51:32 2019 Blizzard 1.|-- Blizzard 0.0% 10 0.3 0.3 0.2 0.4 0.0 Blizzard 0.0% 10 0.7 0.6 0.5 0.8 0.0
3.|-- 137.221.105.12 0.0% 10 0.8 1.2 0.5 6.4 1.7
4.|-- 137.221.66.16 0.0% 10 0.7 0.7 0.6 0.8 0.0
5.|-- 137.221.83.66 0.0% 10 6.0 11.4 5.7 34.5 11.7
6.|-- 137.221.65.68 0.0% 10 5.9 15.4 5.7 58.4 17.7
7.|-- 137.221.68.32 0.0% 10 5.5 7.1 5.5 19.9 4.5
8.|-- ae34.pr1.lax10.tbone.rr. 0.0% 10 5.3 5.3 5.3 5.4 0.0
9.|-- bu-ether27.tustca4200w-bcr00.tbone.rr. 0.0% 10 72.0 73.8 70.8 77.2 2.2
10.|-- be4.clmkohpe01r.midwest.rr. 0.0% 10 79.2 80.4 76.4 83.1 2.2
11.|-- bu-ether12.snjucacl67w-bcr00.tbone.rr. 0.0% 10 80.4 79.1 76.1 82.6 2.3
12.|-- bu-ether12.snvacaid17w-bcr00.tbone.rr. 0.0% 10 83.1 79.8 75.7 83.1 2.2
13.|-- bu-ether14.chcgildt87w-bcr00.tbone.rr. 0.0% 10 75.1 78.8 75.1 82.2 2.5
14.|-- bu-ether11.nycmny837aw-bcr00.tbone.rr. 0.0% 10 82.4 79.7 76.3 82.6 2.2
15.|-- 66.109.5.139 0.0% 10 80.4 79.8 75.5 85.4 2.9
16.|-- 107.14.17.239 0.0% 10 78.1 78.9 75.5 81.8 1.9
17.|-- 66.109.10.177 0.0% 10 85.7 86.6 83.0 89.4 1.9
18.|-- bundle1.mybhsc0601r.southeast.rr. 0.0% 10 93.1 93.1 93.0 93.2 0.0
19.|-- 24.31.206.81 0.0% 10 114.6 137.8 99.9 366.0 80.5
20.|-- cpe-174-111-068-238.triad.res.rr. 40.0% 10 81.8 86.9 81.8 112.0 12.3
21.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0

17/05/2019 06:51:32 UTC

MTR:
Start: Fri May 17 06:51:33 2019 Blizzard 1.|-- Blizzard 0.0% 10 0.2 0.3 0.2 0.3 0.0 Blizzard 0.0% 10 0.5 1.3 0.5 7.7 2.1
3.|-- 137.221.105.12 0.0% 10 0.7 0.6 0.5 0.7 0.0
4.|-- 137.221.66.16 0.0% 10 0.7 1.4 0.6 4.6 1.2
5.|-- 137.221.83.66 0.0% 10 5.8 12.8 5.7 42.5 14.9
6.|-- 137.221.65.68 0.0% 10 5.7 21.1 5.6 105.7 33.8
7.|-- 137.221.68.32 0.0% 10 5.7 5.8 5.6 6.3 0.0
8.|-- ae34.pr1.lax10.tbone.rr. 0.0% 10 5.3 5.3 5.3 5.4 0.0
9.|-- bu-ether27.tustca4200w-bcr00.tbone.rr. 0.0% 10 75.4 73.8 70.0 78.0 2.5
10.|-- be4.clmkohpe01r.midwest.rr. 0.0% 10 83.0 79.4 75.8 83.0 2.4
11.|-- bu-ether12.snjucacl67w-bcr00.tbone.rr. 0.0% 10 76.3 78.5 75.3 82.1 2.1
12.|-- bu-ether12.snvacaid17w-bcr00.tbone.rr. 0.0% 10 79.0 79.7 76.1 82.8 2.3
13.|-- bu-ether14.chcgildt87w-bcr00.tbone.rr. 0.0% 10 79.0 79.7 76.5 83.0 2.1
14.|-- bu-ether11.nycmny837aw-bcr00.tbone.rr. 0.0% 10 77.8 78.8 75.4 81.7 2.0
15.|-- 66.109.5.139 0.0% 10 76.1 78.0 75.4 81.9 2.0
16.|-- 107.14.17.239 0.0% 10 81.9 79.1 75.4 82.9 2.6
17.|-- 66.109.10.177 0.0% 10 89.3 85.8 82.4 89.3 2.4
18.|-- gig1-1-0.fyvlncr-rtr1.southeast.rr. 0.0% 10 93.1 93.1 93.0 93.2 0.0
19.|-- 24.31.206.81 0.0% 10 106.0 191.3 105.6 549.7 167.3
20.|-- cpe-174-111-068-238.triad.res.rr. 90.0% 10 82.1 82.1 82.1 82.1 0.0
21.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0

17/05/2019 06:51:33 UTC

1 Like

You are not alone, in South Australia lots of people are seeing ~40ms increase in latency compared to normal. The fact that we are across the globe and seeing the same issues doesn’t make be feel that it is an ISP issue.

1 Like

I live in New Zealand. We play on AUS servers, I consistently get ~40ms ping.
Blizzards connections are fine.

South Australia is having a massive ping issue thats been heavily documented on these forums, blizzards servers are not fine for us. There’s something up.