The email doesn’t include the chat lines (evidence) because that feature isn’t available right now. However, you did receive the reason you were banned from the ticket response: a ToS violation.
Blizzard staff use a lot of templates because they receive thousands of tickets. Did you open an appeal or a regular ticket? An appeal is a request for the staff to review evidence against your account and decide if the action taken was justified. It is not a method for having a one-on-one discussion about the penalty—that isn’t something Blizzard offers.