Severe FPS Issues

[DocPseudopol-1682]

Hello,

I am experiencing severe FPS issues. I used to be able to get 130 - 144 FPS easily. However, I am now dropping to as low as 12! It can’t even consistently stay above 50 FPS.
Troubleshooting I have already done.

• In the middle of this I also installed new RAM and updated the BIOs. This appears to have made things possibly worse, but the problem was preexisting.

• Ran DDU and updated drivers

I have run DXdiag and am trying to include a paste bin link but it isn’t working (says I can’t post links)
The pastebin code to add to generic address is below.

/10X57g8k

[Nicole-1893]

@DocPseudopol-1682

I used to be able to get 130 - 144 FPS easily. However, I am now dropping to as low as 12!

Since you have Razer devices, it sounds like the behavior mentioned in this pinned thread:

Known Technical Support Issues - Updated Oct 13, 2021

Low FPS with Razer Chroma Software Installed We have seen reports of dramatically lower than expected FPS with Razer Synapse/Chroma installed. Typically players will see their FPS stuck between 15-30 FPS while experiencing this issue. If you have your Chroma device, enable Chroma effects for Overwatch, or uninstall the Razer Synapse/Chroma software and reinstall the newest version of Synapse 3. If you no longer have your Razer device, follow the steps for the Razer blackscreen issue.

[DocPseudopol-1682]

@DocPseudopol-1682

/10X57g8k

Thanks for the quick reply. I was hopeful. However, that did not resolve the issue. I uninstalled razer synapse and installed syapse 3. No luck.

[Nicole-1893]

Did you reboot and also hunt down those files they mentioned?

[DocPseudopol-1682]

Can you please clarify? Do you mean the instructions for Razer Black screen issue?

The only instructions under the FPS section are the ones you described. It says if you no longer have the device to follow those steps, but I still have the device.

Thanks again for your replies and patience.

[Nicole-1893]

@DocPseudopol-1682

I uninstalled razer synapse and installed syapse 3. No luck.

Unfortunately, when you run the uninstaller it does not remove everything.

C:\Windows\System32\RzChromaSDK64.dll
C:\Windows\SysWOW64\RzChromaSDK.dll
C:\Windows\SysWOW64\RzAPIChromaSDK.dll

These files are often left behind and will continue to cause issues.

[DocPseudopol-1682]

I tracked down all of those and deleted them. Just to be sure, I also followed the " How to perform a clean installation of Razer Synapse on Windows" from razers website as well.

The issue still exists.

[Nicole-1893]

@DocPseudopol-1682

10X57g8k

The only other issue I see is an abundance of RAM usage errors. This could be issues with too much running in the background, the RAM itself, or overheating.

[DocPseudopol-1682]

Thank you again for your help. This last comment put me on the right track. my CPU had gotten knocked out of place and I didn’t realize I was idling at 90 degrees C. Correcting that solved the problem and it was your last comment about possible overheating that made me start investigating it.

[Nicole-1893]

Glad you got this sorted