I’d like to raise an issue that I know many other players are experiencing, and it seems to get worse after every new patch. During the pre-match phase (map selection, hero selection and hero banning), many people get “server connection failed” error and are disconnected from the lobby. This is not caused by internet or anything just server crash. The consequences are: 1. Almost every second match, someone gets dropped at the very start. The game then either gets cancelled or has to continue with a missing player, so everyone’s time is wasted before the match even begins. 2. Players who are disconnected by these server errors can receive leaver penalties that escalate with each crash, up to long suspensions or even a full season-long restriction. Players are being punished for something they have no control over. My concern is about the system itself. A penalty system should only punish intentional leaving, not disconnects caused by game servers. Could the developers please look into the following? - Investigate and fix the connection errors during the map/hero select and ban phase, especially after patch releases. - Add a check so that disconnects caused by server-side errors are not counted as leaves. - Consider reviewing or removing penalties that were issued because of confirmed server issues. - Is it possible that these penalties to be shorter? I just hop on a game after a long day and on 1st game i get penalty for 20 hours again. Thank you for reading. If you have experienced the same thing, please share it here so the devs can see how often it happens.
4 Likes
Just got a 15 ban because the servers crashed, I have never left a game in ten years.
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I got a 15 minute suspension because of the server crashes. It’s a constant annoyance
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I just now got whole season ban, did I leave? not intentionally.
Did 4 people get randomly kicked out of the game at the same time? yes.
2 Likes
Suspensions are totally new to me and I don’t want to accrue them to a point where I risk getting a season barn ticket; how do they stack, and do they reset? If so, when?