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they will never fix it.
A link to my post in case you’d like to read more about this issue Season 36 Missing Top 500 Rewards
Fix your game Blizz.
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You are not alone in experiencing this bug. I have created a more centralized place to keep our evidence of our missing Top 500 placement and rewards for Season 36. Under my megathread is a new category titled: Season 36 Top 500 Evidence. Comprehensive Thread Of All Top 500/Competitive Bugs. Please post any evidence you have to a file-sharing website such as Imgur, Youtube, Reddit, etc. and then reply with a shortened URL and your BattleTag to those posts so that I can add them to the megathread as well.
Here’s another bump for this post.
One more bump for this thread.