When it turns black, you can still hear the game sound but screen doesn’t respond to any actions apart from hard shut down.
I’m playing on HP OMEN laptop. Attaching the screenshot with full specs.
I’ve read a related article and confirm that none of the solutions work:
I’ve done a clean installation of the drivers, updating Windows and stuff and I think it actually occurs more often since then (previously I could play hours before this happens, now I can’t even finish a quick game most of the time, so basically it’s unplayable now).
I’ve turned off all the overlays (discord, steam, I have no other apps installed with overlay afaik).
Resetting driver settings is irrelevant as I did a clean intallation of the latest ones from NVIDIA web page.
I have tried different in game settings from low to epic, both have no impact.
I’m on a laptop, but I’m playing while charging and the power management settings are never on ‘best battery life’.
I’m always monitoring temperatures, the rarely go above 80s, even when they do, it stays in low 80s which is completely fine by laptop standards.
Let me know if you need any other info
EDIT: Can’t seem to find a way to attach files here, should I just use smth like dropbox for that?
I play Dota 2, played a few hours of CSGO, DOOM, GTA V, PORTAL, FAR CRY 5
The point is I played more resource intensive games that made CPU run around 90C but none of them caused this issue even once
Once I tried to clean install graphics drivers, I decided to do the custome installation and unchecked the installation of GF Experience, so I currently don’t have anything apart from the drivers themselves, which works perfectly fine for other games but not for OW
As for the repairing, how can I do that?
Yeah, they don’t use that function because people would abuse it. Depending on your GPU model, low 80s might be too hot and cause throttling, which would stop the rendering of the game on the screen (black screen). Post a dxdiag here?
DxDiag instructions (click to expand/collapse)
Reboot your PC
Only open Overwatch and play until you experience the issue.
Press Windows Key + R, then type DxDiag and press Enter.
In the DxDiag window, click Save All Information.
Name the file “dxdiag” and click Save.
To add it to your reply here:
Open the text file and copy all of the text.
Paste the text in your reply.
Highlight the pasted text and click </> on the post editor.
If your DxDiag does not fit in one message, you can post it on Pastebin.com and provide the hash code (the numbers/letters after the .com) in your reply. This is my preferred method of looking over these reports.
It’s too big for the forum, so I pasted it into the pastebin, the hash is hL6y86RF
It’s also worth noting that I was talking about CPU temps, GPU temps never actually go above 75C
Your GPU driver seems to be considerably out of date, so you’ll want to grab Display Driver Uninstaller and remove your current version, then get the latest.
Event Name: LiveKernelEvent
Response: Not available
Problem signature:
P1: 141
This is the error that appears when your GPU takes too long to respond to Windows, so Windows shuts it down and then recovers it. Since you have more than 5 of this error in your report, I am hopeful the driver stuff above will remedy it. If not, then it might be another app interfering with the game launching. The staff would be able to help with that by looking over your MSInfo in a ticket (don’t post that on the forum).
Also, out of curiosity, which drive is Overwatch on? I’m asking because several of your drives are very low on space, and most drives (mechanical and solid state) run best with at least 12% of the drive free. Lower than this and you can start running into some weird problems.
