Y’all have no idea how close this game was to dying before role lock came along.
Pre-role queue:
Most matches put you between a rock and a hard place of either playing a role you didn’t want and having a chance at winning, or play what you want and resign yourself to a 5-6 DPS team that will get steamrolled. The meta may have been GOATS at the time, but that didn’t make tanking or healing any more appealing on ladder or in quick play.
Most players were unwilling to flex anymore, because they were sick of never getting to play what they wanted.
Support and tank mains were quitting the role left and right, because they were sick of solo-tanking and solo-healing - it was stressful af, and severely limited their hero pools to a stale handful of heroes that could even attempt the task.
Match setup was a fustercluck of arguing over “who gets stuck babysitting”, since even the tank and healer mains didn’t want to tank or heal anymore.
You’d get lots of games that were a complete waste of time, because it was not uncommon to get a horrible team comp that lost the match at hero select. Try winning a match with 5 dps and 1 off-tank, I dare you.
In the dark days leading up to role lock, the quality of matches in Overwatch were rapidly degenerating from “frustrating” to “why the hell would anyone play this trash game”.
With role queue garunteeing that no one would ever be stuck solo-tanking or solo-healing again, the game recovered a notable amount of it’s remaining tank and healer mains from the dark side of “screw babysitting, I’m playing dps”.
I’m not trying to claim that everything is fine.
But if 2-2-2 hadn’t come along, Overwatch would be a dead game right now.
Asking for it to be removed is like asking someone with a serious heart condition to remove their pacemaker.