Riizen - Connection Issues

Technical Support
1

Having similar issues as Zahyra and DeadlyKitten. Live in the east coast region. I’ve been getting giant red, boxed icon with a lightning arrow in it during games, usually right before full disconnect. Rubber-banding across the map and such. Latency spikes from 50~ to around 300.

Attached MTR below.

WinMTR Statistics

WinMTR statistics

Host % Sent Recv Best Avrg Wrst Last
MOZAIKBACKUP 0 496 496 0 0 7 0
gateway.ellijay.com 6 405 382 11 28 721 29
gateway.ellijay.com 3 449 437 10 14 24 17
lag-116.ear3.atlanta2.level3.net 4 438 423 12 45 705 17
4.69.142.178 32 223 153 38 42 56 42
blizzard-en.ear7.chicago2.level3.net 4 438 423 38 46 318 42
ae1-br01-eqch2.as57976.net 4 437 422 39 84 1355 142
No response from host 100 101 0 0 0 0 0
No response from host 100 101 0 0 0 0 0
No response from host 100 101 0 0 0 0 0
No response from host 100 101 0 0 0 0 0
No response from host 100 101 0 0 0 0 0
No response from host 100 101 0 0 0 0 0
No response from host 100 101 0 0 0 0 0
No response from host 100 101 0 0 0 0 0
No response from host 100 101 0 0 0 0 0
No response from host 100 101 0 0 0 0 0
No response from host 100 101 0 0 0 0 0
No response from host 100 101 0 0 0 0 0
No response from host 100 101 0 0 0 0 0
No response from host 100 101 0 0 0 0 0
No response from host 100 101 0 0 0 0 0
No response from host 100 101 0 0 0 0 0
No response from host 100 101 0 0 0 0 0
No response from host 100 101 0 0 0 0 0
No response from host 100 101 0 0 0 0 0
No response from host 100 101 0 0 0 0 0
No response from host 100 101 0 0 0 0 0
No response from host 100 101 0 0 0 0 0
No response from host 100 101 0 0 0 0 0

Any help would be appreciated. Thanks.

2

Quick follow up:

This seems to be a Level 3 node. Not sure of the location. But the general packet loss across all the jumps seems concerning.

3

That’s an inflated number on that node because the hop ignores most ICMP requests (winmtr pings). There may be some loss, but it isn’t as severe as 32%. The real loss is happening here:

496 packets were sent out, but only 449 of them made it to Level 3. And it looks like some might be getting lost in that part of the network too.

Edit: Previously this mentioned starting your own thread - Blizzard staff has moved the posts to their own thread to prevent confusion. Please ensure that you are starting your own threads rather than piggybacking on the thread of another.