Request timed out

Just tried to ping both EU servers, cause I get random disconnects mid-game.

Ping is steady, but sometimes it returns “Request timed out”.

Is that normal ? Is that why I get the disconnects ?

Some of the Blizzard nodes don’t respond to every ping. But it’s hard to say which nodes and what the behavior is happening without looking at the whole test. If you’re trying to look for disconnection causes, you’d want to use the WinMTR mentioned in the pinned threads instead.