If you’re using an RTX Graphics Card, then i’d recommend you check out this thread: Known Technical Support Issues - Updated Dec 8, 2019.
Are your drivers also updated to the latest version?
If you’re not using an RTX card and your drivers are fully updated, then i’d recommend you send over a DxDiag for further troubleshooting.
How to create/send a DxDiag
Step 1: Press Windows Key + R.
Step 2: Type DxDiag and press Enter.
Step 3: In the DxDiag window, click Save All Information.
Step 4: Name the file “dxdiag” and click Save.
After you’ve saved the file go to the folder where you’ve saved the file and follow these steps.
Step 1: Open the DxDiag file and select and copy everything that’s inside.
Step 2: Paste over the copied text from your DxDiag into your reply.a
Step 3: Select the text you’ve pasted and press the </> at the top of the writing box.
If correct, these steps should work.
But sometimes a DxDiag does not fit, please don’t partially remove or edit the DxDiag so it’ll fit. This can result in useful information being lost that could help resolve this issue.
If it does not fit then post it on
https://www.pastebin.com and put the code in your reply. [The code is the part of random numbers/letters after the .com part of the link]